Updated on 22/07/25 by Abby_OVO
I contacted British Gas an not only is it registered as wrong type, it is the wrong serial number that I have been paying on, both themselves and EDF, looks like it goes back as far as SSE.
apparently I need an engineer visit to correct.
Well that explains the block on switching then.
Good to see that you have found the problem and action is being taken to fix it.
Hopefully BG have now raised the necessary changes for you with Elexon to get the meter type and serial number corrected.*
That can take a few months to do for an existing meter serial number.
I had an incorrect gas meter serial recorded for a while following an aborted meter swap, and once the error was spotted it took 3 months before ithe register was corrected, (I’ve since had it successfully swapped out for a new gas meter).
*However, from what you say about an engineer visit then BG may be taking a different, and quicker, route to fix things.
This is a guess at why they are sending an engineer - but if they send an engineer out who fits a new meter then that new meter type and serial number can be recorded to the database, curing both issues at once.
As meter exchanges happen hundreds (thousands?) of times a day that ‘exchange’ system is quicker at making the necessary changes than the ‘corrections’ system can be.
