remaing credit on old account

Hey ​@Amadcap,

When you’re moving, Just let us know! We can help transfer your service to your new property. As part of this process, we’ll close your old supply and make sure any credit is returned to you within six weeks. 

If you haven’t seen the refund by then, don’t hesitate to reach out to our Support Team they’ll be more than happy to check in on the closure status and help with your refund.

You can find more information in the article below or find out best contact options to discuss the refund:

Just a word about those six weeks. When a customer stops being one, whether by moving or just switching to a new supplier, someone has to take over responsibility for paying for energy used after the move or switch - if it’s a sale, the new owner; if a tenancy, often the landlord unless a new tenant moves in immediately. There is a tedious and often long-winded process to be followed, involving a third party (a properly-authorized ‘data validator’), who is instructed by the new supplier to confirm meter readings submitted by the ‘new’ customer. The validator then makes contact with the old supplier to ask for agreement about the readings. If the old supplier accepts, no problem. If there’s a dispute, the validator then has to make an assessment which becomes binding on both suppliers. Once that’s been done - and not before - the old supplier can issue a final bill, demand any outstanding amount or refund any credit on the account. 

This process can be long-winded, which is why the regulator (Ofgem) allows six weeks for it to be brought to a conclusion. If the bill doesn’t turn up in time, there’s compensation to be paid to the customer, and more compensation if any credit isn’t refunded promptly. Most cases proceed without a hitch.