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Question

remaing credit on old account

  • July 1, 2026
  • 1 reply
  • 11 views
A
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I moved address 2 months ago, I’ve stayed with OVO, but with a new account. My old address/account is still showing that I’m on credit. How do I get that back ?

    1 reply

    Chris_OVO
    Community Manager
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    • Chris_OVO
    • Community Manager
    • July 2, 2026

    Hey ​@Amadcap,

     

    When you’re moving, Just let us know! We can help transfer your service to your new property. As part of this process, we’ll close your old supply and make sure any credit is returned to you within six weeks. 

     

    If you haven’t seen the refund by then, don’t hesitate to reach out to our Support Team they’ll be more than happy to check in on the closure status and help with your refund.

     

    You can find more information in the article below or find out best contact options to discuss the refund:

     

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    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd