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Millwardt
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April 20, 2023
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Quote for new customer insists on Economy 7 when I'm single rate

  • April 20, 2023
  • 17 replies
  • 703 views

Im trying to switch to Ovo Energy but the quotes keep insisting on signing up with a Day and Night rate although I only have a single rate SMETS2 meter.  The call centre seem to have the same issue - how can I get this fixed?

Best answer by Tim_OVO

Updated on 21/07/26 by Ben_OVO

Hi @Millwardt,

 

I was also chatting to you about this same question over on this topic. 

 

It’s tricky for us as it would seem either your supplier is wrong in suggesting you’re registered as single rate, or our quote page is wrong. Why not double check with your supplier as Emmanuelle advises?

 

There’s one workaround for you to consider: Sign up to an economy 7 tariff, and request to our Support team that the prices applied to both day and night (peak and off peak) registers have the same, single rate prices applied. You can make this request after starting the switch to OVO via our Support team. Before that, start the switch via our quote page here. 

 

Thoughts on this?

 

Thanks @Jeffus had a response back from them with the following.

 

Thank you for your enquiry, your Profile Type is 01.

 

@Tim_OVO I’m not sure if this helps with any further investigation at your end.

 

I discovered that if I used the address not found option when requesting a quote, and manually populate my address that I do get a standard single rate tariff but with a switch date a few weeks into May.  I went ahead with this on Saturday but I’m not sure if it’ll fail during the switch process if a discrepancy is found.

 

I’m keen to join as soon as possible to take advantage of Charge Anytime but not sure whether it would now be riskier to try cancelling and going ahead with your suggestion of raising the switch with dual rate, and then contacting support.  What would you suggest @Tim_OVO ?

 

17 replies

Blastoise186
Super User
Blastoise186Super User
Super User
April 20, 2023

This might be an ECOES issue. You’ll probably need to get your current supplier to fix the records.

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MillwardtAuthor
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April 20, 2023

Thanks - I did chat with British Gas who claim that they checked the National database (is that the same) and assure me it’s all correct…. Might be handy to get a 2nd opinion on that though!

Blastoise186
Super User
Blastoise186Super User
Super User
April 20, 2023

Yup, it is. OVO can try to query it but only the active supplier can make changes

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    MillwardtAuthor
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    April 20, 2023

    I just used British Gas chat to ask them specifically to check on ECOES and they’re sure it’s not set as economy 7.  Hopefully someone from Ovo might see this and be able to confirm?

    Firedog
    Super User
    FiredogSuper User
    Super User
    April 20, 2023

    … they’re sure it’s not set as economy 7.  

     

    The MPAN may indicate whether the meter has more than one register. The first box on the top line contains the clue: the Profile Class (PC). My Economy 7 meter’s PC is 02, meaning Domestic Economy meter of two or more rates. 

    You can see the MPAN on an electricity bill. It looks like this:
     

     

    Here’s a comprehensive MPAN page with lots of information: Meter Point Administration Number - Wikipedia  

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    M
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    MillwardtAuthor
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    April 21, 2023

    Thank you - my MPAN starts with 01 - so seems that it confirms it’s not Economy 7. I’m not sure what else might be causing the Ovo systems to think I have Economy 7?

    Jeffus
    Rank 20
    Jeffus
    Rank 20
    April 21, 2023

    Thank you - my MPAN starts with 01 - so seems that it confirms it’s not Economy 7. I’m not sure what else might be causing the Ovo systems to think I have Economy 7?

    I guess there is the chance the ECOES database is out of sync with what British Gas hold internally? 

    I don't suppose you have a strange address that could cause a mix up in a search? 

    You could try getting a quote from a different supplier, just to see what happens. 

    Interestingly I  see the government class the MPAN as personal information. If you really want to find out you could try putting in a subject access request to ECOES for all that information in the picture @Firedog posted and see how they handle it. It seems a shame to have to try that though. 

    enquiries@recmanager.co.uk

     

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    April 21, 2023

    Even if there is more than one register, that doesn’t mean it’s an economy 7 service. Mine has two registers but I can’t currently get economy 7 due to OVO’s current billing platform bizarrely 

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    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    April 21, 2023

    Hey @Millwardt,

     

    Welcome to the OVO Online Community,

     

    I can see our Community Members have already given some great advice here! If it’s not the profile class suggesting you have an Economy 7 meter it may be that your address is wrong on the national database (ECOES) and we are picking up the incorrect meter? It may be that the address on ECOES doesn’t match with the address you have listed with the Royal Mail. 

     

    Keep us posted with how you get on.

    Renewable Energy? Big Fan.
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    MillwardtAuthor
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    April 21, 2023

    Hi @Emmanuelle_OVO just been on the phone to my current supplier and they’ve said the code is showing as 01 for single rate domestic customer, and no apparent anomalies with my address.  I’m now stuck and don’t know who else to try to get this resolved.  The house was built in 1930 and no apparent address match issues. Any other ideas?

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