We have just bought a new home in the Highlands and it has THTC supplied by OVO ( previously SSE I believe). For some reason that I don't fully understand it has 3 meters. One standard and two for the THTC.
When I contacted OVO to set up my account they were adamant that there was only the standard meter and could only offer me a standard tariff with one rate. So no benefit for the storage heating etc wired up to the THTC.
When I signed in to my account it is showing 2 meters the standard and one of the THTC one but all still on the same tariff.
I checked with the previous owner and he supplied OVO with 3 meter readings when he left. He also said that OVO were due to change the meters but had failed to make an appointment.
My questions are
1. How do I get OVO to acknowledge there is a third meter here?
2. Shouldn't OVO be offering a tariff for the HTHC set up.
3. Can I switch to another supplier with the current set up to get a suitable tariff?
4 How do I progress the meter changes and will this allow me access to other tariffs and suppliers?
Thanks for any help
Best answer by Emmanuelle_OVO
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