Updated on 29/04/26 by Ben_OVO
Sorry for any confusion caused by the debt notification letters you’ve received since moving home - you won’t be responsible for any energy used by a previous tenant.
Sounds like we’re currently supplying the energy to your new home and have sent letters addressed to ‘The Occupier’, as we don’t currently have an account set-up for you. You’ll need to set up an account with us, which you can do online here.
Once you put in your new address details the website will recognise we already supply your new home and give you a quote based on the usage figures we have for the property.
Even if you’re planning on switching suppliers we’ll need an account created to cover the period before your switch. When we create your account we’ll check the date you moved in and the opening meter readings. There’s more detailed advice on this process in the guide below:
Once you’ve created an account, any letters addressed to ‘The Occupier’ can be ignored - they may have been posted out before your account was created, or relate to a time that you’re not responsible for. The charges showing on these letters won’t have an impact on your account.
We’ll contact you with your first statement (via post or email depending on your chosen method) within 4 weeks of you creating an account. You’ll know it’s your statement as we’ll address it to your name, rather than to ‘The Occupier’. The easiest way to keep an eye on your new account is by logging in to your online account or downloading our app (available for iOS and Android). This tutorial collection contains all the info you’ll need to manage everything online:
There’s more tips on how to manage your energy account when you move home on this great guide, and other moving house advice on this handy checklist.
Good luck with the unpacking. 
