I moved house and closed my OVO account but my details have been found through 'trace and search' - how can I stop the debt collectors contacting me?

Hi ​@alt 

We don’t have access to accounts here at the Forum so we can’t tell exactly how this has been dealt with up until now. We can only hazard guesses, as to whether the OP has dealt with anyone at OVO at all other than the response quoted above.

There are processes in place to deal with such events like a trace and search and from what it sounds like, they’ve not followed these before reporting it as a fraudulent account. I did link to topics which are similar and where correct process was followed. 

While it may not have a direct impact on outcome at this stage as they’ve been told that case has to dealt with by the case handlers directly, it’s recommended that they still open a complaint. As they mentioned it’s now gone so far, it would suggest this has been linked to them for some time, so I would ultimately think they’d already have one and a complaints handler, but if not it’s still recommended that they’d have an active complaint about something like this. 

We also don’t know who else might read these responses, like yourself, you’ve read this, so someone else with a similar issue may also read it. It’s better if they can then see what the correct process is, no matter what stage they read/find the information. While I may have responded to the OP and made some suggestions, the Forum is public and such information can be found by anyone.