I moved house and closed my OVO account but my details have been found through 'trace and search' - how can I stop the debt collectors contacting me?

Although the property is empty the owner would still have to pay the standing charge for any meter there. 
NB. I’m just a forum member, not an OVO employee 

This forum can be viewed by anyone so I have asked a moderator to remove your address and account details.

Firstly - This is a user forum - We do not have any access to accounts or billing here.

Second - you should NEVER post you address, account numbers, or anu other personal details online where the can be seen by everybody. The moderators have removed them.

As you still own the property you are still liable for the bills at the property.

That includes the Standing Charges for Electricity and Gas supplies.
Whether you are using any engery or not you still have to pay the SC’s.

If the bill includes estimated charges for energy use then you have to supply new meter readings to show the actual use. (I would also supply photographs of the readings).

If you have closed the previous account then a ‘Occupier’ account has to be set up.
In this case you say that there is no occupier because the property is standing empty - so the owner of the property is responsible to pay.

(PS. You cannot set up a new account because one has already been set up for the pproperty)

What you need to do:

You need to contact OVO support; for speed use phone or webchat.
 

You need to use the ‘New’ account number - The one on the bills/demands that are being sent.

You need to explain that the property is empty.
You need to provide current meter readings, if you do it on webchat you can send photographs of them.

You do still need to pay the Standing Charges due. (and for any energy that has been used) since your ‘Final Bill’ on the account that you closed.

Hey ​@rosep1935,

Welcome to the community! We're so glad to have you here. Just a friendly heads-up: since this is a public forum, we ask that you don’t share any personal or account information for your safety. We’ve gone ahead and redacted that info from your previous post to keep things secure.

Also, just so you know, we’re not a customer service team, but I’ve included a link below with contact options where you can get the help you need.

Julia has shared some really useful advice. Even though your property is empty, you’re still responsible for any standing charges and usage until its ownership is transferred to someone else, whether through a sale or another means. The other option would be to have the supply removed, but that can be quite expensive, so it’s not something we typically recommend. Feel free to use the contact options below and let them know that the property has been empty since June. Explain that you closed the account thinking that was the right step, and they’ll take care of everything from there!

I do not have an Ovo account. 
I am the freeholder of my property. 
why am I getting bills for standing charges. There is no usage because I do not use Ovo but another supplier. 
I have explained this to the complaints division and they have promised to respond in two days. Still waiting for a resolution. 
this is not the first occurrence. It has happened before and after a long time Ovo cleared and, I thought, closed the account. Obviously not. 
 

I know I can contact the ombudsman after 8 weeks but do not want to continue this cycle of harassment. 

Hey ​@JB angry,

Welcome to our public forum! While we're here to offer advice and share helpful articles, we unfortunately don't have access to personal account information. For any billing concerns, we recommend reaching out to our Support Team. They’ll be more than happy to investigate the issue and assist you! I’ve also adjusted the title of your thread to better reflect the question you’re asking 😊

I have done that and got no satisfaction. I wondered if the harassment of sending out letters and bills could be stopped while it’s being investigated. Anyone else have this problem. 

​@JB angry 

You say this has happened before, how long ago was that?

Let's see if we can help work out what may be going on.

Are the bills addressed to you by name, or are they to “The Occupier”?

Are the bills for electricity standing charge or gas standing charge?

If for gas the  do you have a gas supply pipe, and does it have a meter on it?

I ask because even if a gas supply has been ‘disconnected at the property’ it may still be liable for the standing charge unless that disconnection was properly registered and the MPRN “decommissioned” with Xoserve.

More info on disconnecting gas supplies:

Sorry comment didn’t post. 
 

it happened 2-3 years ago. 
it is addressed to my name. 
electric standing charges only. 
never had an Ovo account. 

​@JB angry are the bills you’re receiving for current standing charges, or for historic standing charges? If the bills are historic then this could be that your details have been found through Trace and Search, due to us having a period of liability where we were the named supplier, but never received payment.

Currant going back a July 2023. 
 

we have never had an Ovo account. So do not understand the harassment. We have sent proof of our existing and historical supplier. 
how do we get them to stop. 
we have lodged a complaint, provided information but they are now not responding.