Skip to main content
C
Rank 1
CC89
Rank 1
September 30, 2024
Solved

I'm new to OVO and need help creating an account

  • September 30, 2024
  • 13 replies
  • 1062 views

I have moved to a home which was supplied by OVO. I received a letter with my account number but when I try to set up My OVO, I get an error that my information is incorrect (I think I know what my birthdate is so not sure what OVO’s problem is).

  • I have tried calling you - 45+ mins waiting time with no luck of speaking to one of your reps; 
  • I tried chat - number 160 in the queue so maybe I’ll be able to speak to someone by 10pm this evening?; 

I would love to get back to my previous supplier once I sort this nonsense out, their customer service was brilliant. 

So please someone let me know how I can set up an account, I pay you for my first month and I leave you ASAP and go back to Octopus. 

Best answer by Ben_OVO

Updated on 22/07/25 by Emmanuelle_OVO:

If you’re a pay monthly customer whose just moved into a home OVO supplies, this topic will help you with next steps:
 

 

Morning ​@Lilzmanuel 

 

A warm welcome to OVO, and to the OVO Forum! 😁

 

You will need to contact customer support ​@Lilzmanuel . No one here can access your account. 

 

If you’ve moved into a property supplied by OVO then you’ll need to contact our Pay As You Go Support Team  who’ll take your details and get your account set up. It’s important that you do this so that you’ll have a unique account number, and our Support Team will ensure that the meters are configured properly. They’ll also ensure you have the correct cards for your meters and, if the meters are smart meters, they’ll let you know how to top up online and on the app. Please contact Support to get your account set up before trying to log in, as the online/App top up portals will only work if you’ve got an account set up.

 

You can find out more here, and in these previous Forum topics:

 

 

 

 

 

I hope this helps.

13 replies

Show previous replies
S
Newcomer
Stuart4545
Newcomer
September 26, 2025

I would like to set up a new account, I already have an account at a property I am selling, I have tried phoning but after being on hold I get cut off. How can I contact OVO and give them some money? I do not wish to ‘move home’ from my old account as I am still liable for the bills there. Many thanks

Blastoise186
Super User
Blastoise186Super User
Super User
September 26, 2025

Hey ​@Stuart4545 !

If you’re simply adding a new place, you can use https://switch.ovoenergy.com to add it to your services, assuming OVO is the active supplier.

Otherwise, sign up with the active supplier first and then use that link to initiate a switch.

OVO can then merge the two accounts into your main profile for easier access.

Make sure to use the moving home process to close the existing account when you no longer need it!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Chris_OVO
Community Manager
Chris_OVO
Community Manager
September 29, 2025

Hey ​@Stuart4545, 

 

Our Support Team can create an account for you since you have a new supply address. Please let us know if the property is already supplied by OVO, or if you would like us to take over the supply. More information can be found in the articles below.

 

Renewable energy jokes never get old.
Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd