I'm a landlord, not named on the account - But the property needs a meter exchange

Forum|Forum|3 years ago
April 22, 2023
14 replies
605 views

My Outgoing tenant advised Ovo that the meter does not work 3 months ago

The seals are missing too

The tenant has now left I can not get a final reading

I will not be able to do a reading for the new tenant

I have spoken to 3 ovo staff but none can get an engineer to come out and fix the meter.

If I create an account in my name as they asked they will charge me

I am sure Ovo have a legal responsibility to have an emergency number for faulty and possible tampered meters. None of the staff even know who to escalate the issue to.

Currently I left it for the person I spoke to find the right department and get it sorted.

Good luck ovo,glad I'm not a customer

Best answer by Emmanuelle_OVO

Updated on 21/07/26 by Abby_OVO

Hey @Clintt21,

Sorry for the issues you’re having, it sounds like a stressful situation to be in.

We can’t book an engineer appointment if there isn’t an account in anyone's name. I think this may be the problem you’re encountering. If you have a new tenant in the property they can contact us, set up their account and we can get an appointment booked in.

If a new tenant hasn’t yet moved in, then you are currently liable for the property, and therefore the energy bills at this time, up until your new tenant enters. You will be charged for any periods without a tenant. If there’s no tenant in currently, please get in touch with the team to set up an account in your name and we’ll be able to get that meter exchange booked in.

I’d also advise sending some photos across so our siteworks team can take a look at the issue. You’ll need to make sure an account is set up first before the team will be able to book any work.

The following topics might be helpful to you:

Keep us posted with how you get on.

Show previous replies

Jeffus

Rank 20

My Outgoing tenant advised Ovo that the meter does not work 3 months ago

The seals are missing too

The tenant has now left I can not get a final reading

I will not be able to do a reading for the new tenant

I have spoken to 3 ovo staff but none can get an engineer to come out and fix the meter.

If I create an account in my name as they asked they will charge me

I am sure Ovo have a legal responsibility to have an emergency number for faulty and possible tampered meters. None of the staff even know who to escalate the issue to.

Currently I left it for the person I spoke to find the right department and get it sorted.

Good luck ovo,glad I'm not a customer

You could report the possible tampering you mentioned here

https://www.stayenergysafe.co.uk/

The service is run by crimestoppers

https://crimestoppers-uk.org/