I cancelled my switch to OVO within cool off but have been charged termination fees - how do I get them refunded?

Forum|Forum|4 years ago
July 30, 2022
12 replies
504 views

Anyone else experienced theft by Ovo? £60 removed from my account as early exit fee even though I exited well within the 14 day cooling off period. Money still not refunded. This is theft - money being taken against the law. Hi

Best answer by daveafc8

Updated on 09/07/25 by Emmanuelle_OVO:

it will be very clear on your account when your cooling off period ended and when the request to cancel was made. Perhaps worth another message to our Support team to chase it up?

If you haven't already it would be useful if you voted for this idea.

Hopefully ovo will improve the process for future cancellations.

This has happened to me twice when changing tariffs within the cooling -down period. On both occasions, I phoned the support team, who were extremly polite and helpful, and it was dealt with within a very short time.

Update regarding refund of credit to my account- received an e mail from a *Edited by Mod* apologising on behalf of Ovo for charging exit fees and for the delay in responding to this error. £60 credit now back in my account as if this afternoon. Bit of a palaver ti get this refunded but all sorted out now. Thanks everyone