How is it possible for my supply to switch erroneously?

Hi,

I strongly recommend you contact OVO first thing in the morning about this to get it fixed. They can close the account if it’s not needed.

Hey @vanearv 

Sorry about the issue you’re having.

Blastoise186 is correct here. We don’t have access to accounts here at the Forum so the best thing to do will be to contact the Support Team if you’ve not done so already today. 

Hi vanearv.

Unfortunately you are on your own, I have just been through an erroneous transfer, I was told I could get compensation, nothing happened, I was told the company responsible would be in touch and sort it out, nothing happened, Ovo still greet me when I log in with “We hear you are leaving” so nothings happened. A month later still in the dark as to what is happening, so the forum is a waste of time. I think you should stop paying everyone and see who comes out of the woodwork.

For that is the Geoff Dickson way!

Have you put in a complaint?

https://www.ovoenergy.com/feedback

The Energy Ombudsman is very good at sorting out compensation if a supplier doesn't pay. 

The average over any statutory compensation is an additional £80 for each complaint the Ombudsman rules in favour of. 

The process isn't always quick so patience is needed. 

I've been contacted about an erroneous transfer. Who can I contact about it?

Hi,

If you need to speak to OVO, that’d be 0330 303 5063 or https://help.ovoenergy.com to use Live Chat

There’s a guide on the subject here which might help

Hi Abby_OVO

I have today received a letter from e-on Next saying “Welcome to your new home” not sure where anyone is in respect of sorting out this “erroneous transfer” problem but obviously e-on next are still moving forward..

When I logged in to my OVO account today I am now greeted with, “We will stop supplying you on the 8th June” so obviously nothing happened at the OVO end either.

What I am concerned about is E-on Next have told me I will be paying £584.34p per month, where did they get this information from, I can only think OVO. And what happened to all the compensation I was entitled to??. Any sort of reply would be welcome. Tried ringing but I don’t have that long to live, and no email address to write to, only here.

Hmm… I might see if @Beki_EONNext is around. She can sometimes stop by and offer advice from that side of things.

complaints@ovoenergy.com will work, although replies are not quick based on other posters comments. 

Eon next will have either got the usage data off a national database, the Estimated Annual Consumption figure.

Or it is possible another customer who initiated a switch by mistake also gave an estimated usage at the time.

Now OVO also owe you compensation as well as Eon next given the elapsed time. Not great service from either company.

I can't remember if you logged your issue as a complaint with OVO early on. After 8 weeks you can take your complaint to the Energy Ombudsman if you did, time is ticking on...