How is it possible for my supply to switch erroneously?

Hi Blastoise186. I hear what you are saying, but am of the opinion “If it’s that complicated make it simple” how about starting with “asking the customer why they are leaving before doing anything” instead of going ahead without the customers knowledge, that would resolve the issue before it became an issue.

When things work under normal circumstances, the reason you’re leaving one supplier for another is because you’ve explicitly chosen to switch away by notifying your newly chosen supplier of your intention to switch. It’s done this way to reduce the hassle of having to tell both suppliers and works fine 99% of the time. For the rare cases of an ET, there’s a process to shut it down early if you’re fast enough and otherwise recall the account back to the original supplier.

Your suggestion would drag us back to the dark ages of suppliers refusing to let customers go without talking to them first to force them to stay. It’d ruin 99% of switches just to please ~1% of them. It’d ultimately make 99% of switches more complicated which probably won’t be welcomed by many.

Sorry Blastoise186 but am afraid I have to disagree, how much hassle is it to send Ovo or whoever, an email or text, to say sorry I am leaving its courteous, not that it means much these days. Secondly I informed Ovo within an hour of finding out I was leaving, don’t think you can be much quicker than that, and I haven’t heard a word from the company I am supposed to be switching to (Eon), nor from Ovo who still greet me when I log in with “we hear you are leaving”.    So all I can do is keep making a noise… For that is the Geoff Dickson way! methinks you have been watching to many Mandalorian Episodes.

Other compensation payments from OVO rather than Eon will kick in if you sit tight and wait under the legislation 

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All suppliers must follow the deadlines in the ‘erroneous transfer customer charter’. You'll be entitled to an extra £30 of compensation if any of the following apply:

• the supplier takes more than 20 working days to reply 

• your old and new suppliers take more than 20 working days to agree whether your switch was correct - they both owe you £30 if this happens

• your old supplier takes more than 21 working days to re-register you once they know about the mistake

If you’re entitled to compensation the supplier should pay you within 10 working days, otherwise they’ll owe you an extra £30 in compensation. If they haven’t paid, you should make a complaint and ask for the money you think they owe.

That may be true. But when it comes to making noise… Sure, I could throw Vicetone Animal down a call at full blast with Dolby Atmos using Samurott (which is already a very loud laptop!) which makes an absolute ton of noise. However, it’s just a load of noise that doesn’t actually do anything useful.

If you’re making noise, it’s not just about maxing out the volume. You have to be smart about where and how you do it. And that is The Blastoise Way.

Hi Abby, I have now had a reply from Eon and according to them the issue is resolved, I have been returned to Ovo so hopefully that’s the last I hear of it and everything returns to normal.

Geoff Dickson.

Hi @Geoff Dickson 

Glad to hear you’ve heard from EON about this! Hopefully that’ll be the last of it for you.🙂

Why are OVO trying to switch me back from Octopus when I left them in October? Luckily Octopus said no - but nor OVO are saying my transfer to Octopus was erroneous but it was deliberate !

Hi Paul,

Thanks for getting in touch with us. 

A quick update on your account. We raised an erroneous transfer request to MRCY (Octopus Energy) to return your electricity supply to OVO. 

Unfortunately, MRCY (Octopus Energy) have rejected our request to return your supply, stating that you have a valid contract with them.  

We recommend that you get in touch with MRCY (Octopus Energy) if you think this is wrong, and let us know how it goes. 

If you have any questions about this or anything else, please don't hesitate to get in touch. 

If you want to stay where you are, then I’d recommend just ignoring that email and deleting it. Nothing will happen from here unless you do something.

I have received a contract and a first bill from OVO but I have never requested to set this up or switch to OVO (in fact, my account with my current energy supplier is still active).

Is this normal? The contract is in my name but with a slightly incorrect address (right street and house number and no flat number) and it looks like something that was not set up with my permission.