Updated on 22/07/26 by Abby_OVO
If you’re owed a refund from OVO: you’ll get this straight to your bank account within 10 working days when you pay by Direct Debit. We have to send your refund by cheque if you don’t pay by Direct Debit – or if you’re on Pay As You Go.
If you have a balance to pay before you leave: we’ll need to raise an objection, as you can’t leave OVO officially until your balance is paid. You can still get financial support from us – speak to our team about this and they’ll be able to help.
How to let us know you're leaving
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You don’t actually need to tell us. When you sign up with your new energy supplier, they’ll let us know.
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Your new energy supplier will send us the opening meter readings you give to them.
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It’s recommended that you send these readings to OVO too, in the usual way. This should help avoid any errors.
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Then we’ll work out the final balance on your OVO energy account.
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After this, you’ll either get a refund from us or a final bill to pay.
If there’s a balance to pay
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You won’t be able to leave OVO until your balance is paid
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If you need financial support, our team can help – please get in touch
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You might want to set up an affordable payment plan to spread your costs
You can also find out more on the switching process on this handy article, or in some of our Forum topics below:
You can call collections and ask for a freeze of your DD at a lower level or a return of some of your credit just before your switch.
0800 0699 831
The rules for refunds after switching are the same for all suppliers as you probably already know.
Up to 6 weeks for a final bill. Then up to the 10 days for any credit refund following the final bill.
https://www.ovoenergy.com/help/leaving-ovo
These are industry standard times that all suppliers have to meet.
Miss either of them and £30 compensation is normally automatically due.
Obviously depends on what you want from a supplier in terms of tariff etc , the Which report is worth a look at, although not perfect
https://www.which.co.uk/reviews/energy-companies/article/best-and-worst-energy-companies/which-energy-survey-results-ajqM43e6ycY8
Trustpilot is another useful proxy, the big suppliers left for example are
OVO
https://uk.trustpilot.com/review/www.ovoenergy.com
EDF
https://uk.trustpilot.com/review/www.edfenergy.com
Octopus
https://uk.trustpilot.com/review/octopus.energy
Eon Next
https://uk.trustpilot.com/review/eonnext.com
British Gas
https://uk.trustpilot.com/review/www.britishgas.co.uk
Scottish Power
https://uk.trustpilot.com/review/www.scottishpower.co.uk
Shell
https://uk.trustpilot.com/review/shellenergy.co.uk
Utility Warehouse
https://uk.trustpilot.com/review/uw.co.uk
