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sgarrigan
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May 7, 2022
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How do I set-up at Pay-as-you-Go (PAYG) account following a change of tenancy?

  • May 7, 2022
  • 63 replies
  • 1873 views

I am a landlord and need to set up a pay as you go account with my details as tenant has vacated. How do I go about doing it? I’m not able to access an activated account. Any advice would be appreciated. 

Thank you 

Best answer by Jess_OVO

Updated on 08/07/25 by Emmanuelle_OVO:

 

How to get in contact about my OVO Pay As You Go account
 

The best way to get in touch with us is via webchat here. 

 

Or get in touch with the team via Phone on 0330 175 9669.
 

 

Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? Why not see if you can find the answers in our dedicated PAYG Forum category.

 

There are also tons of helpful resources and information available on our OVO Help pages.  

 

If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.

Struggling with your energy bills? Our Support Package might be helpful to you.

 

63 replies

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Newcomer
Loyalniki
Newcomer
July 27, 2025

I've just moved to a house with ovo energy how do I change it all to my name and top up?

BPLightlog
Super User
BPLightlogSuper User
Super User
July 28, 2025

Hi ​@Loyalniki , there’s lots of info via the forum 

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Ben_OVO
Community Manager
Ben_OVO
Community Manager
July 28, 2025

​@Loyalniki good morning and welcome to the OVO Forum and your new home 😁. I hope the move went well.

 

Did you manage to get everything set up ok following ​@BPLightlog’s advice? I can see you’ve mentioned topping up, so I’m assuming it's a Pay As You Go meter at the property. If you haven’t done this already, you’ll need to speak to our Support Team via online chat or phone. Please have a few details ready so they can help you quickly.

 

They'll ask you:

 

  • The date you moved in
  • For meter readings from your move-in date
  • The complete address and postcode of your new home
  • If you'd like a smart meter, if there isn't one already installed

 

These guides below should be of help to you. The first guide is for completing the moving home process and getting your account set up as a Pay As You Go customer, and the second article is a tutorial collection which should give you all the information you need to manage your account with us. Give us a shout on the Forum if you ever need any more help!

 

 

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