How do I set-up a Boost Pay-as-you-Go (PAYG) account following a change of tenancy?

I am a landlord and need to set up a pay as you go account with my details as tenant has vacated. How do I go about doing it? I’m not able to access an activated account. Any advice would be appreciated. 

Thank you 


Best answer by Jess_OVO 9 May 2022, 12:12

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Userlevel 6
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We had to do the same, albeit with a different energy company and on a standard meter. I just called up the energy company and explained the situation. They created an account for me without any problems. I did it after the new tenants had moved in so I knew the exact period to be covered and was able to pay the bill straight away.


Your case might be a bit different because it's a pay as you go meter, but customer service will be able to help.



Userlevel 7

Updated on 28/06/22 by Jess_OVO


Just to double-check as you mention having Pay-as-you-go meters there, have you been in touch with Boost, our PAYG sister company to get things set-up yet? You can find the contact details for the Boost team here.


Hope this helps.

Hi.  Moved into a rented property yesterday and have no gas.  The meter is is saying debt £34.  I have no card or any idea how to get gas it is ovo.  But been on hold to them now for 2hrs n no reply yes. Any advise plz.  Have a baby in the property so need gas ty

Userlevel 7
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Hi @Joe22 ,

Sorry for the wait! Almost everyone here is a volunteer and we’re only able to stop by when we’ve got some free time.

I think you’re actually looking for Boost rather than OVO in this case. Boost is a sister brand to OVO and that side is dedicated to PAYG customers. If you use the live chat (the yellow bubble icon!) on the homepage of you can get through to an agent. There is a chat bot which will answer initially, but once it knows what you’re after, you’ll be put through to a human.


Ty so much.  I don't know if it is a payg. Ty I will try ovo and boost on Monday.  Waited 2hrs on the phone Saturday as it said it was open but it cut me off after 2hrs


I have recently moved into a home supplied by OVO. It has a smart pre payment meter. I cannot get through on the phone due to offices being closed. My power has went out and I do not have an account reference number to top this up.

Is there a way to top this up.



Thank you for this. Managed to get an account set up and topped up!

Userlevel 7
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You’re welcome. :)

If you fancy getting switched over to OVO’s Pay Monthly tariffs, feel free to have a chat with the Boost Support Team. They’ll need to discuss a few things with you and if everything looks good, they can make the arrangements to move you over.

Userlevel 7
Badge +1

No worries.

It might be worth considering switching to Pay Monthly with OVO to help make things a little easier. If you’d like to do that, the Boost Support Team can definitely discuss this with you and make the arrangements. Feel free to ask about that when you get in touch.

If everyone agrees to go ahead, Boost will initiate a transfer on your behalf.

Userlevel 7

Did you manage to get through to the Boost Team this morning, @Joe22?


As your meter mentions a debt balance and is currently off supply, this does suggest your meters are currently in prepayment mode. The Boost Support Team can help get an account set-up which will make sure any debt balance accrued before you moved in is reset. You can find the Boost Support channels here.

Hi there,


Just moved into a property last night, The supplier is Boost. No electricity or gas at the property and the letting agents are hopeless. I am trying to speak to Boost to find out how i get a supply. It seems to be pay as you go smart meter but I have no idea what to do - someone mentioned that you need to press AA and then BB on the meter to get things started but nothing is happening ..can I pay online or do I go and get a card and then put the number in?  i have no idea what to do.  I have been holding on the phone now to speak to someone at Boost for over 30 minutes... 

Userlevel 7
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Hi @vphip ,

You’ll need to set up an account with Boost to get things up and running. Doing it over the phone is the best method I can think of, but I’ll check with @Tim_OVO 

Thank you! I’ve been holding now for over 45 minutes for Boost and the recorded message is still repeating the message that my wait time is more than 10 minutes .


Userlevel 7

You’ll need to set up an account with Boost to get things up and running. Doing it over the phone is the best method I can think of


Yep Blastoise is on it, calling is the best way to make sure the Boost support team are made aware of your move, and get the account set up with top up cards and an online account: 0330 102 7517. As there’s no supply in the property, it’s an emergency, so they’re open 8am-8pm Monday to Friday, and 9am-5pm Saturday and Sunday. 


Boost Power have made a guide on what to do when moving home to/from a Boost supplied home.


@vphip did you get through to them in the end?