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Has anyone/know anyone who switched away from OVO?

1 year ago
June 10, 2023
2 replies
1256 views

Padster
Carbon Cutter*****

Do you actually get any credit you have back in a timely and stress free manner (I know legally they all have to but I doubt ovo care about the laws of the land).
Who did you move to?

I can’t take any risks, my credit balance is huge. 12 months ago I was happy to be building up such a large credit. I have never seen a company lose the plot so fast in my life. They will either lose their license or go bust. I will simply drain my credit to sub £100 over winter and then run away but would rather run now knowing my credit will be safely returned in weeks and not months or god for bid never.

Cheers

P.

Best answer by Jeffus

Updated on 02/02/25 by Ben_OVO

If you’re switching away, and have a large credit balance which will more than cover the final bill, you can contact our Support Team who will discuss a partial refund if possible. Before initiating a switch you can also request a refund via your online account or OVO App. When refunds are sent, they normally hit your bank account within ten working days.

https://forum.ovoenergy.com/my-account-140/faqs-on-applying-for-a-refund-from-your-ovo-account-5206https://forum.ovoenergy.com/my-account-140/how-to-request-a-refund-on-the-ovo-app-8163

You can call collections and ask for a freeze of your DD at a lower level or a return of some of your credit just before your switch.

0800 0699 831

The rules for refunds after switching are the same for all suppliers as you probably already know.

Up to 6 weeks for a final bill. Then up to the 10 days for any credit refund following the final bill.

https://www.ovoenergy.com/help/leaving-ovo

These are industry standard times that all suppliers have to meet.

Miss either of them and £30 compensation is normally automatically due.

Obviously depends on what you want from a supplier in terms of tariff etc , the Which report is worth a look at, although not perfect

https://www.which.co.uk/reviews/energy-companies/article/best-and-worst-energy-companies/which-energy-survey-results-ajqM43e6ycY8

Trustpilot is another useful proxy, the big suppliers left for example are

OVO

https://uk.trustpilot.com/review/www.ovoenergy.com

EDF

https://uk.trustpilot.com/review/www.edfenergy.com

Octopus

https://uk.trustpilot.com/review/octopus.energy

Eon Next

https://uk.trustpilot.com/review/eonnext.com

British Gas

https://uk.trustpilot.com/review/www.britishgas.co.uk

Scottish Power

https://uk.trustpilot.com/review/www.scottishpower.co.uk

Shell

https://uk.trustpilot.com/review/shellenergy.co.uk

Utility Warehouse

https://uk.trustpilot.com/review/uw.co.uk

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+4

M.isterW
Carbon Catcher***
1 year ago
June 11, 2023

I moved to Octopus. Yes, OVO return any credit in a timely manner.

If you want to move to Octopus I have a referral link that will give you £50 in your account.

https://share.octopus.energy/grey-crick-824

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊

+2

Jeffus
Plan Zero Hero
1 year ago
June 12, 2023