Difficulty applying for a switch to OVO - How can I update my supply address listed on the national database?

Or this

https://supplier.nationalgrid.co.uk/Home/IndexM

This is the National Grid DNO (south west of UK) , but they will tell you if they are not your DNO and who your DNO is when I have used the tool. 

Just been on online chat with OVO,  agent said she will update to correct postcode and will take approx 48 hours, cant see the national database being updated within this time so wont hold my breath, why is something so simple so difficult to get sorted, Thanks for all of your help guys, I really do appreciate it

Yes, all ovo can do is submit the request, it may take longer for 3rd parties to actually make the change so you can see it.

The ovo moderators on the forum have said this in the past regarding updates

"If we do need to update your details on the national database we can then make the request to have this done - it will take around 2-4 weeks for this to be completed." 

So perhaps wait 4 weeks and get back to ovo if it is not done then. 

Ovo are hopeless on addresses. They use the electrical address database, which is full of address errors, rather than the gas address database which we consumer's are directed to and appears to be much more accurate.

We constantly get OVO stuff through our letter box with a weird address which is presumably for someone else in our block. They have made no attempt to correct it.

It would seem to be a straight forward process to compare the electrical address database with Royal Mails database and correct it or better still come up with an energy supply address database common to all suppliers.

This is a matter well beyond OVO’s control. Only someone independent of ALL suppliers can create such a database, and OVO can’t just use the Royal Mail one either.

Hey @dunromin,

The electricity database Ecoes is used by all suppliers. It doesn’t directly match the Royal Mail because it’s about energy supplies. As opposed to addresses, for example, some addresses have several supplies, and related MPANS. 

If an address is incorrect, the customer can raise this with their supplier and get the address amended. 

Hi @Emmanuelle_OVO 

It's the EOES database that's the problem. They may have other addresses for equipment not at a consumer addresses but they should keep their domestic addresses in line with he Royal Mail.

The letters I get delivered from OVO addressed to the occupier of an address I don't recognise I send back to OVO. If the posty can find the address what hope has a meter fitter or a baillif of finding the property?

Wrong addresses must lead to all sorts of problems but ECOES have no interest in cleaning up their act.

Hey @Colet,

Sorry for the issues you’re having,

If your address is listed incorrectly on the electricity national database, you’ll need to go to your supplier again to get this updated and ensure it matches the Royal Mail. You’ll need to do so before you switch to another supplier. 

My meter is registered to the wrong postcode but OVO has my correspondence address correct. Despite multiple promises to correct it including a phone call from OVO it still hasn’t been changed, this has been going on for over two months. We now have solar and heat pump and I want to compare prices but no other Company will quote until OVO correct it.

How do I get someone to action it please

thanks

Hi @Dudlei ,

Generally I find OVO’s Live Chat at https://ovoenergy.com/help to be faster than phoning. Otherwise, you might find a solution via https://ovoenergy.com/feedback .

With that being said, please allow up to six weeks for these changes to be made - the entire industry has to catch up and it’s not just OVO that has to approve the update.