Yesterday, an OVO Engineer changed my SMETS1 meter for a SMETS2 as the other one had stopped working. He did an excellent job, but was unable to leave any documentation as how to take Economy 7 and gas readings from it. A Google search hasn’t  yet come across a user guide. Its a Landis + Gyr E470 type 5533. An one got any pointers or a manual for this, please?

Jim

Hi @Naptonian try this guide

https://www.ovoenergy.com/guides/energy-guides/landis-and-gyr-e470-smart-meters

You will of course need to look at the separate meters to get Elec and Gas readings

There are a few manuals here if you type E470 in the search box https://www.smartme.co.uk/documents.html.

OK - thank you for your replies.

It all begs a simple question - I can not understand why the OVO installation engineer was not provided with a simple, 1 page sheet which contained a brief description in plain English as to how the meter works and, more importantly, how to take manual readings to hand over to the customer on completion of the work! The GEO home meter is simple to operate, very useful to see in real time what’s actually happening and it has a full colour leaflet on how to set it up and use it!

Will the Moderator please pass these comments on to whomever in the Company is responsible for “Customer Care” to get some action on this, please?

Naptonian

Good feedback this, @Naptonian - I’ll get this passed on for you. 

I have and above Smart Meter. I had solar panels installed and have been asked to check if I can check whether it supports export to the grid by pressing button A. However, there is only button B . Is there a button A on this Meter ?

Could you post a photo of it too for us?

Hey @SURI just checking in as you didn’t reply to us.

Did you still need our help by any chance?

Hi

Could anyone please tell me if my smart meter is a dual or single tariff?

I attach photos of all three screens I can see on my meter.  There is absolutely NOTHING at all on the smart meter that matches what Ovo say I am using off peak.  I do NOT have storage heaters.

Beyond my meter reading, I have no idea what any of it means - especially the credit balance … don’t use top up cards.

Any help gratedully received!

Thanks in advance.

Hi @Cheekyone its difficult to tell from the images but you can check your plan to see if you’re on a dual rate tariff. 
https://account.ovoenergy.com/plan

This includes looking at a second tariff if it’s used

Tahnk you so much.  It does appear that I have a dul rate meter after all (almost a year down the line).

Why do I need/get dual readings when I do not have Economy 7?

I reall, really wish I had never had smart meters installed.  hate them witht a vengance.

Thanks very much for your help.  Much appreciated.

You should be able to ask to go on to a single rate if you don’t have appliances to use much overnight. They would just use both meter registers as the same rate. You’d need to get in touch with customer support if that’s better for you - although I don’t understand why you would have dual rate /economy 7 if you didn’t ask for it

Nothing but trouble since smart metwr fitted last April.  haven’t had bills with meter readings for electric since then.  Been in with ceo twice - still not resolved.  Can’t wait to get away from Ovo.

Thanks for your time.

I have the Landis and Gyr Smets 1 meter and it’s quite easy to work out and determine costs. The meter default screen shows the latest reading - total KW. Pressing button A lights up the display and cycles through various levels of information but all you need is the total KW - and in my case the Rate 1 KW which is the daytime rate - and the Rate 2 KW which is the midnight to 5 am EV Tariff rate. You’ll know your contracted rates daytime and off peak plus daily standing charge so it’s very easy to keep tabs on whether things are working properly and what the costs are. I have an in house display which is supposed to mirror the smart meter which it does some of the time but not all of the time. It occasionally looks as if the EV Tariff has disappeared which got me worried at first. That’s why I learnt how to read the E470 and just take weekly readings to keep a check on our costs. 

Please see below link to guide on how to reading L&G E470

https://www.youtube.com/watch?v=RkmfuQ5MPbg

It’s kind of you to share a link you found useful. I’d just point out that there are many different varieties of the L+G E470 meter, so the chances of any particular customer having exactly the model used in the video are quite slim. 

Can someone help me find my meter numbers for a landis & Gyr Generation meter please

Hi @mams , is this for FIT/SEG?

Do you know where your generation meter is? Can you post a photo?

Hey @mams,

Did you manage to find your meter numbers? If not as @BPLightlog has pointed out if you can post a photo of your meter then we can give you a hand 

Well isn't this a helpful thread? I wonder if you can help.

I've got a Landis Gyr E470 meter, photo attached I hope. I believe the meter reading to be displayed in the photo: 055809.

The trouble I'm having is that this is six digits, but my energy provider (E.ON) will only accept five on their website. I could skip the last one (05580), but it seems to me like that's going to omit important information. If I skip the first one (55809) the website tells me it seems unusually high and that I should check again.

​​​​Any thoughts? TIA!

Howdy @nixel ,

The correct reading on that photo was 055809 but you’d enter it as 55809 in some cases. It seems their system is expecting five digits but your meter can do six - so I’d suggest having a word with their customer service to submit it manually over the phone.

If that still fails, it’s a problem with their billing system and they’ll need to fix it.

Look closely: there’s a decimal point between 9 and 6:
  

Meter readings should be truncated (not rounded) to whole kWh, so the reading for submission here is as Blastoise says 055809. Since you can only submit five digits, you would drop the leading zero and enter 55809. 

What do you see on your readings history page? The latest figure should be less than 55809, but how much less depends on how much you use and how old that latest reading is.

A screenshot of the page would help.

That link won’t work in this case, the user isn’t with OVO.

Oops