Wrong Smart Meter fitted?

I find it extremely interesting that when you recall and type recent events in cronological order that somewhere further down the line someone will come up with a statement that is just not true. 

From moving into CO4 some 8 years ago there were at least 2 suppliers of electricity, OVO and SP, although my understanding was that we were on Economy 7 at no time did the bills show this and I have NO records to prove this. Recently we moved to CO3 and requested that SP supply our electricity and low and behold the bill reflected that we were on Economy 7.

I rest my case, Time for the OMBUDSMAN to make a decision?

Hi ​@walterjamessyrett 

I’m afraid that you still have not said just what you believe has been a problem here?
 

You do say:

my understanding was that we were on Economy 7 ………. and low and behold the bill reflected that we were on Economy 7.

So you were on the tariff that you thought that you were on.

Please explain why you believe that that is a problem ?

(PS. Before you can complain to the ombudsman you first have to go through the company complaint procedure. Have you raided a complaint with either company?)

Let me try and put it as simple as possible. In the last 8 years or so we have lived in two different flats in Colchester with the understanding that we were on Economy 7. Our bills never reflected Economy 7 untill very recently, last few weeks, we are now charged under Economy 7.

Comprende ?

By a process called deduction we are owed a refund ?

NB I have no paper records of my accounts !

PLEASE HELP ME !

There is nothing to say that charges on an Economy 7 E7 tariff will be any lower than those on a single-rate tariff. It’s only if night-time usage constitutes a significant proportion of the total that E7 will be more economical, and otherwise it could be considerably more expensive.

Most modern smart meters are capable of managing both single-rate and multi-rate tariffs, so ‘wrong smart meter’ doesn’t make much sense in this scenario.

Unless you have hard evidence of your consumption during the period in question and a record of what you were charged for it, no-one will be able to help you make a claim.

Hi Firedog, the most sensible answer I have had so far, even though I suspect you are a John ! Wrong meter was just the first thing I thought of, no proof. Today I am celebrating 50 years of married bliss to the same woman and tomorrow I celebrate 80 years of life with the same body. I do not give up, I am not a quitter, I hope to find an acceptable conclusion.