I had a smart meter installed on 24/03/25 a few hours before this happened I took readings of both meters and sent them to ovo my account was in credit at that time . The engineer left reading of Anytime use but no readings of heating and hot water meter .Everything appears to be working successfully as I was checking my online account daily .on the 5 th day I opened online account to find a wrong reading on the heating readings .I don’t know where this reading has come from as I didn’t send it I have the screenshots taken hours before smart meter was installed I don’t see the correct reading I sent to ovo anywhere . They are now saying my bill for three weeks is almost £700 .i am very concerned regarding this issue and am unsure how to resolve this should I send complaint e mail to ovo . Any help would be much appreciated thanks
- Plan Zero Hero
- 2021 replies
Contact Support tomorrow, using the webchat option. That way, you’ll get a transcript of what was said, and you can upload your photos as proof.
Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Thanks firedog I’ll do that tomorrow I’ll let you know how I get on
Yes I contacted ovo this morning.The advisor Adrian was most helpful and sorted my problem quickly and efficiently
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