Skip to main content
D
Rank 1
dazzypops
Rank 1
January 19, 2019
Solved

Why does the language on my Chameleon IHD appear to be Welsh and how can I resolve my IHD signal issues?

  • January 19, 2019
  • 10 replies
  • 4685 views
The language is in what appears to be Welsh, is there a way to change this?
And there's no signal showing at all on the device, not for wan or to the meter.
I think it's showing usage for the past few days I guess, as I don't understand Welsh it's hard to tell!
Hoping someone can help.
Best answer by direhi9637

Updated 23/10/25 by Ben_OVO
 

Great to hear about your new smart meters. Sounds like your In Home Display (IHD) has been affected by a slight glitch and defaulted to Welsh - Ddrwg ‘da fi! (Sorry!)

 

Follow these steps to change back to English:

1. Tap the”OK” button at the bottom of the IHD screen.
2. Tap the right arrow until you see “Gosodiadau Wedi anfon yr” and tap ‘OK’.
3. Tap the right arrow 8 times until you reach the option “Dewis iaith Wedi anfon yr” (if this doesn't work, you may need to try the next option: “Clirio Gosodidau Wedi anfon yr") and tap “OK”.
4. Tap the left arrow to select ‘English’, then tap "OK".

 

If you still notice connection issues that don’t resolve themselves once the language is updated, there are a few things to check:
 

  • Ensure the IHD is near the Electricity meter.
  • Check the Wifi symbol on the IHD, if this is flashing or has a line through it then the IHD is out of range or disconnected.
  • Check if your Smart meter is sending us readings (you can do this by logging in to your online account or OVO app - download for Android or iOS) - if not please complete a Smart meter health check (S1 health check or S2 health check) and contact our Support Team with the results.

There’s more advice on our Chameleon IHD guides for S1 meters or S2 meters.

 

Advice about Geo IHD’s can be found here.

The advice above relates to our Chameleon IHDs, if you have a Pipit IHD, see this IHD guide for more help.

OVO customer but not got a smart meter yet? - Book today!
Interested but not yet an OVO customer? - Check out our plans!

 

10 replies

Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
February 6, 2019

The language is in what appears to be Welsh, is there a way to change this?

 


I have never heard of this @dazzypops - would love a picture so we can advise more!

I've only ever seen the IHD be in English...

 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
D
Rank 1
dazzypopsAuthor
Rank 1
February 6, 2019
The unit itself is due to be replaced. I believe EDF are sending a new one as this appears to be faulty. It wasn't showing any signs of connectivity at all either.
    D
    Newcomer
    direhi9637Solved
    Newcomer
    August 1, 2020

    Updated 23/10/25 by Ben_OVO
     

    Great to hear about your new smart meters. Sounds like your In Home Display (IHD) has been affected by a slight glitch and defaulted to Welsh - Ddrwg ‘da fi! (Sorry!)

     

    Follow these steps to change back to English:

    1. Tap the”OK” button at the bottom of the IHD screen.
    2. Tap the right arrow until you see “Gosodiadau Wedi anfon yr” and tap ‘OK’.
    3. Tap the right arrow 8 times until you reach the option “Dewis iaith Wedi anfon yr” (if this doesn't work, you may need to try the next option: “Clirio Gosodidau Wedi anfon yr") and tap “OK”.
    4. Tap the left arrow to select ‘English’, then tap "OK".

     

    If you still notice connection issues that don’t resolve themselves once the language is updated, there are a few things to check:
     

    • Ensure the IHD is near the Electricity meter.
    • Check the Wifi symbol on the IHD, if this is flashing or has a line through it then the IHD is out of range or disconnected.
    • Check if your Smart meter is sending us readings (you can do this by logging in to your online account or OVO app - download for Android or iOS) - if not please complete a Smart meter health check (S1 health check or S2 health check) and contact our Support Team with the results.

    There’s more advice on our Chameleon IHD guides for S1 meters or S2 meters.

     

    Advice about Geo IHD’s can be found here.

    The advice above relates to our Chameleon IHDs, if you have a Pipit IHD, see this IHD guide for more help.

    OVO customer but not got a smart meter yet? - Book today!
    Interested but not yet an OVO customer? - Check out our plans!

     

      Tim_OVO
      OVO Staff
      Tim_OVO
      OVO Forum Legend
      August 3, 2020

      This is brilliant to have online, @direhi9637 - now anyone with the same issue can find this question and get your answer to fix it - nice one! :cowboy:

      Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
      H
      Newcomer
      Helene
      Newcomer
      August 13, 2020

      My language has also changed to Welsh. I have tried the steps above but seem to have different Welsh prompts coming up in my menu so have been unable to change back to English. Also my three lights are not working….. 

      Amy_OVO
      Retired Moderator
      Amy_OVO
      Retired Moderator
      August 13, 2020

      How odd, @Helene, the above info is spot on. It’s going to be best to give the team a call, they’ll be in the best position to help. 

      You can reach the team on: 0330 303 5063. Our opening hours are 8am-6pm Monday to Friday.

      I hope this helps. 

       

      OVO-Joyed to help!
      N
      Newcomer
      Neil Sherring 1
      Newcomer
      February 11, 2023

      Have just moved into a new place and our smart meter gives all the information in Welsh! We are in Bristol and neither of us speak or understand Welsh. How can I change the language?

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      February 11, 2023

      Hi @Neil Sherring 1 

      Follow these steps to change back to English:

      1. Tap the”OK” button at the bottom of the IHD screen.
      2. Tap the right arrow until you see “Gosodiadau Wedi anfon yr” and tap OK.
      3. Tap the right arrow 8 times until you reach the option “Dewis iaith Wedi anfon yr” (if this doesn't work, you may need to try the next option: “Clirio Gosodidau Wedi anfon yr") and tap “OK”.
      4. Tap the left arrow to select English, then tap "OK".

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
        Firedog
        Super User
        FiredogSuper User
        Super User
        February 11, 2023

        I don’t have one of these, but a quick Internet search revealed many pages with instructions for the Chameleon. One of them showed this:
          

        The OK or MENU button allows you to access the settings of your Smart In-Home Display including budget, screen settings such as brightness, and language. Use the arrows to navigate through the menu followed by OK to confirm your selection

        Smart In-Home Displays: User Guides and Frequently Asked Questions - Chameleon Technology 

        Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
          N
          Newcomer
          Neil Sherring 1
          Newcomer
          February 11, 2023

          Thanks for your help. 

          All good now that I can understand the smart meter 👍

            Terms & ConditionsAccessibility statement

            OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

            OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

            OVO (S) Gas Limited is part of OVO Group Ltd