Why does the language on my Chameleon IHD appear to be Welsh and how can I resolve my IHD signal issues?

Updated 14/06/23 by Emmanuelle_OVO
 

Great to hear about your new smart meters. Sounds like your In-Home Display has been affected by a slight glitch and defaulted to Welsh - Ddrwg ‘da fi! (Sorry!)

Follow these steps to change back to English:

1. Tap the”OK” button at the bottom of the IHD screen.
2. Tap the right arrow until you see “Gosodiadau Wedi anfon yr” and tap OK.
3. Tap the right arrow 8 times until you reach the option “Dewis iaith Wedi anfon yr” (if this doesn't work, you may need to try the next option: “Clirio Gosodidau Wedi anfon yr") and tap “OK”.
4. Tap the left arrow to select English, then tap "OK".

If you still notice connection issues that don’t resolve themselves once the language is updated, there are a few things to check:
 

• Ensure the IHD is near the Electricity meter.
• Check the Wifi symbol on the IHD, if this is flashing or has a line through it then the IHD is out of range or disconnected.
• Check if your Smart meter is sending us readings (you can do this by logging in to your online account or OVO app - download for Android or iOS) - if not please complete a Smart meter health check (S1 health check or S2 health check) and contact our Support Team with the results.

There’s more advice on our Chameleon IHD guides for S1 meters or S2 meters

The advice above relates to our Chameleon IHDs, if you have a Pipit IHD, see this IHD guide for more help.