Updated on 26/11/25 by Ben_OVO
Ah yes, that’s perfect. Thanks!
Yup, as I suspected, you do indeed have SMETS1. That IHD is the Smart Energy Tracker that was actually manufactured by STi Electronics )via their STi Philippines subsidiary). Which is a generic electronics prototyping company that doesn’t really specialise in anything. I’ve also seen pretty much the same thing with other branding as well, such as the IHDL SmartView 2 that might seem different, but it’s actually identical. Probably because it literally is the same product - and it’s taken me three years to finally figure that out!
And those meters being the Elster AS300P and Elster KB-G4E. I’ve got to admit, I’ve not really seen many of these - clearly your old supplier must have had multiple meter brands in their inventory over the years, as the 2018 install I had used an Aclara SGM1311 electric meter (I don’t have gas). These days, my S2 install is an Aclara SGM1411-B though, which is similar but a lot better.
Based on the photos, it looks like everything is connected to your Home Area Network correctly, so that’s a good sign. However, S1 IHDs are known to misbehave a lot during a Change of Supplier process like this one, and I’m wondering if yours somehow wiped out the config that defines the thresholds for traffic light indicator. Unfortunately, the one I have is dead these days and no longer powers up, so I can’t play with it and I’m having to go from memory.
On the plus side, I’ve managed to grab the original user manual from the archives on SmartMe. Here’s a copy just in case you need one. https://www.smartme.co.uk/documents/energy-your-smart-energy-tracker-all-you-need-to-know.pdf . I’ve spent the night reading through this and a bunch of other stuff and I think I’ve enough confidence to solve this puzzle now.
Now what I’m thinking here, is that your Daily Targets have been wiped out somehow. If you’re OK with doing this, then the solution should be fairly simple - you can just set them back up again. Head into the menu → Electric → Daily Target → Source → Daily Budget → Set your preferred amount. Then do the same and choose either Save 5%, Save 10%, Save 15%, Custom or Off based on whether you want the device to try and suggest you beat the target or just stay within it. Repeat the same steps for Gas. The user manuals above will give you some suggestions on how to set the budget.
Once the changes have been saved, it may take up to 24 hours for them to apply and fully refresh. Hopefully that should fix the problem. If it doesn’t, let me know and I’ll dig deeper into my resources.
To be totally honest, the IHDL SmartView range of IHDs is absolutely terrible compared to the offerings from Chameleon, Geo and Hildebrand but it’s not easy to replace it with something else as most suppliers won’t just replace them on request, unless it’s faulty. Well, to be fair… Some of the earliest models from those three brands weren’t great either - but at least they massively improved and innovated pretty quickly!
