We have solar panels installed and our electricity meter is running backwards and are unable to have a smart meter installed as there is no mobile signal.
we have contacted Ovo a twice to report that our meter is running backwards but haven’t been able to get a clear response from them.
It’s clear that we need an export meter fitted. But how will this work practically? Will our Ovo account give us the ability to input the reading from our export meter? Who can we get to install one?
Thanks
Best answer by Abby_OVO
Updated on 03/11/25 by Abby_OVO
Hey
Welcome to the Forum.
I’m glad to see one of our volunteers Blastoise186 has already stopped by with some really helpful advice.
As he mentioned, having the meter replaced for a smart meter will be the best solution here.
It’s actually quite common for traditional meters with solar panels to clock backwards because the traditional meters just don’t understand what’s being passed through.
I hope this helps.
+4Hey
We’ve had some great responses to your question above! Have you had the chance to review them yet?
Please feel free to ask any follow-up questions you may have 😃
We have solar panels installed and our electricity meter is running backwards and are unable to have a smart meter installed as there is no mobile signal.
we have contacted Ovo a twice to report that our meter is running backwards but haven’t been able to get a clear response from them.
It’s clear that we need an export meter fitted.
If your meter is running backward then you definitely don’t need an export meter fitted or need your meter replaced as it’s doing you a favour. If you have notified your supplier that the meter runs backwards then you have done your part, whether they take action to resolve it is down to them.
It’s hugely beneficial to you if the meter runs backwards as it means you’re essentially able to use every bit of solar energy you generate which is what most people need a battery for. If your installation is MCS certified then it should already include an export meter that’s separate to your normal electricity meter.
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