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AngieMc
Rank 2
March 4, 2024
Solved

Who to contact to have a single meter installed instead of two meters (getting rid of storage heaters)?

  • March 4, 2024
  • 14 replies
  • 560 views

Hi, 

I’m having terrible trouble with OVO. Only went with them as the previous householder used them.

Firstly they didn’t set up an account when I phoned when first moving in - wondered why my direct debit hadn’t gone through weeks later. No record of my phone call, giving bank details, agreeing tariffs etc. 

Secondly they organised a new Smart meter last week and cancelled the day before as they can’t do it as I have economy 10. Nice guy phoned to explain that the customer care team don’t know what they are doing when it comes to accounts with two meters. That’s very true. 

Thirdly, I phoned today to ask for the ‘third party’ to come and fit a single meter (as the guy last week explained I should ask for) and after 20 mins the customer adviser didn’t have any idea what I was talking about. She said I had to phone DNO?, wouldn’t explain who DNO are and then cut me off. 

Please help! OVO is driving me bonkers :) 

Best answer by BPLightlog

Updated on 06/10/25 by Abby_OVO

 

Sounds like quite a difficult task (but shouldn’t be).

There are a number of others here who have an E10 tariff but OVO can’t offer the tariff - actually one or two have been able to arrange it. 
Several companies use third parties for meter work when they need to so it’s worth checking who they’re representing when they arrive. 
E10 is a disappearing tariff which might be at the centre of your problem, even if you are trying to change away from it. 
I'm sorry that I can’t suggest a quick solution for you but others have asked for a meter change to match in to internal wiring changes. 
 

 

Hope you find someone who can help.

 

The guy who phoned to cancel the first smart meter appointment understood the problem and said that I would need to have the DNO fit a standard single rate meter first (and they would tell the national grid to make the economy MPAN obsolete) and if I then wanted a smart meter OVO would be able to switch this easily enough.

 

Find out the latest about the RTS shutdown here:

 

 

We’ve also got a helpful topic about complex meter set ups that might be helpful:

 

14 replies

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A
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AngieMcAuthor
Rank 2
March 5, 2024

Oh Cassie, I despair for us all. I’m sorry you got nowhere, perhaps I may too. I certainly hope not and hope we all get sorted out. Even if I wanted to keep these awful storage heaters, they don’t all work and the two that work are extremely hot even on the lowest setting. I just want some electric, programmable radiators. 

I will keep on trying and keep you updated. I will also keep the phone on full charge 😉. 

C
Rank 4
Cassie511
Rank 4
March 5, 2024

Your storage heaters certainly seem to be past their best and need to be scrapped. We have the most up-to-date Dimplex Quantum storage heaters and Dimplex panel heaters in the bedrooms.  They are fabulous...so easy to program and the house is always comfortable. The downside is the ridiculous cost of electricity but we plan to move to Octopus as soon as we can and probably halve our costs. 

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
March 6, 2024

Can’t believe my stupidity. I was finally speaking with a man from the UK who knew about the exchange I needed. He put me on hold to investigate as he couldn’t phone me back as they are unable to make outbound calls. and then…….. my phone ran out of power! My fault, the lead wasn’t plugged in 🤣. 

 

Have you managed to get this sorted yet @AngieMc?

Renewable Energy? Big Fan.
Blastoise186
Super User
Blastoise186Super User
Super User
July 26, 2024

A new update has been posted regarding Complex Meters and what happens next.

If you’ve got questions, feel free to stop by that thread.

Cheers!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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