Hope someone can help. Our gas smart meter is not communicating, I did contact Ovo via the chat. They asked me to fill out a questionnaire, which I duly did, & haven't heard anything since. The problem is the meters display has bad condensation on the inside of it, (pic) making it impossible to read. It also doesn't respond to any button pressing and is making a noise. There clearly is a problem with this meter, and would like it looked at asap, as my bills seemed to have increased, probably due to an estimation on the gas.
I look forward to your reply.