What do you do when advisors just don't reply?

Once again I’m a bit confused by your post, is this in anyway related to your previous posts about the app?

https://forum.ovoenergy.com/the%2Darchive%2D149/can%2Dt%2Dtop%2Dup%2Donline%2Dwhat%2Dcan%2Di%2Ddo%2Dinstead%2Dto%2Dtop%2Dup%2D16048/index3.html?postid=153632#post153632

In that thread you state that you have a credit meter and pay monthly, 

Are you complaining that the meter reading used for when you moved in is wrong?
(You should always photograph the meter readings when moving in and when moving out, that;s your proof if there is any dispute later).

Or are you complaining again about the estimated usage?
Estimated usage will get corrected by supplying actual readings,

What did you complain to the Ombudsman about, and what was the ombudsman’s ruling?

Two things to consider:

Firstly the previous tenant’s moving out meter reading may be quite a bit lower then your moving in reading.
For instance if the landlord has had work dome on the property during the tenancy void, that work will have used electricity. There will also be daily standing charges building up.
(Of course the landlord should pay for any energy used and standing charges during any tenancy void, but not all landlords do).

Secondly even after you had the tenancy, if you were away from the flat the heating may still have been on using energy, and the daily standing charges still need to be paid.

Ovo had to install new smart meters. They scheduled a day of installation. I made the mistake of not photographing the reading the day I moved in. I accept that. What I don't accept is Ovo using an estimate for that first month that means I am paying higher than my average monthly consumption for a period I spent half the time even not moved in.

There were no white goods to consume electricity.

The boiler wasn't turned on for half the month until I moved in. So no heating or gas cooking.

The landlord didn't do anything between tenancies. There was no changes to the property. It's a cupboard of a flat.

There was no consumption for the period i hadnt yet moved in. Standing charge, sure. I am complaining about the estimated start reading for the beginning of the tenancy, which obviously led to such a high reading when they took the final reading of the previous meter. I am not in control of the estimate, that was Ovo, and despite providing evidence I wasn't there I was screwed.

The original bill before the final readings had been confirmed was even higher and included the previous tenant's bill. That's why I went to the Ombudsman, because the promises of it getting resolved lasted weeks then months.

The title of my comment is "What do you do when advisors dont reply". Because it seems that having tricked me to acceot an estimated figure without knowing what amount it will actually lead to, Ovo now refuse to address the injustice. Or is it standard practice to ignore emails? Frustrated. Researching cheaper companies, used to be with Octopus and never had this problem.

You say that you went to the Ombudsman, but you don't say what was the Ombudsman decision/ruling?

(You can still go to court, at your own cost, if you don't agree with the ombudsman decision. However be warned that the court will usually (nearly always) agree with the ombudsman decision).

If you were not happy with what OVO had offered then you should have gone back to the ombudsman and added that fact to your case.
(I had to do that myself several times when another supplier would not do as directed by the ombudsman),

However you say that you accepted the OVO offer.
Having accepted the offer you can’t really just change your mind later.

Right now the app doesnt even match the readings they have to me privately, the app shows estimates as given readings,

Any estimated usage will get remedied when actual meter readings are given, either by a smart meter or by you sending OVO a meter reading.

If a supplier isn’t getting any meter readings from either a smart meter or the customer then all they can do is estimate bills.

As it appears that your meter isn’t providing readings for some reason then you need to send them in yourself if you want accurate bills and not estimates.
How often are you sending in meter readings?

I was told ovo would use an estimate, which I agreed to do, I just wasnt told it would be an absurd estimate that would be higher than my average usage.

When I went back to the Ombudsman I was told as I'd accepted the offer and there was nothing I can do. So I say again, to anyone reading, DON'T accept estimates when ovo don't provide the actual bill. Live and learn,.some companies are evil and those estimates will be deliberately wrong.

"If a supplier isn’t getting any meter readings from either a smart meter or the customer then all they can do is estimate bills."

And thoae estimates should be reasonable,  and when a customer provides evidence that they hadn't moved in, that evidence should have an effect on said estimate.

The updated readings were provided after the original meter was located and the final reading taken months ago, the app STILL doesnt match the pdfs given to me by email. That's months after. And this still doesnt resolve the fact nobody has replied.

On the app every reading has to have stated that it was provided by customer or smart meter etc, and there's places thst information is incorrect. 

This isnt a problem with my meter sending readings. It's a problem with Ovo. I have no interest in attempting to resolve this with ovo anymore,  I just wanted to warn other customers to avoid this joke of a company.