Underfloor heating and two smart meters.

Hi ​@Confused358 ,

AFAIK OVO only does ONE smart meter as that’s the correct method - one smart meter can handle everything that two traditional meters used to do for multi-rate setups. You’d still get multi-rate if that’s what you want, it would just be on a MUCH simpler setup.

No idea why that other supplier used two meters, but I’m afraid that’s not the norm and OVO is very unlikely to do it.

I’m not even sure how that would work?

f the meter for their heating is switching rates at set times then it’s already a multi-rate meter and the other meter is superfluous.

Or if something else is controlling the heating/water on a timer then what’s the point of the second meter?

IF both are standard meters then there should be no price difference in the rates charged for electricity by each meter.
In fact as each meter would have a separate serial number/MPAN there would be two standing charges to pay.

Hi ​@Confused358,

I can only assume that your neighbour’s setup wasn’t quite the same as yours, and they have two completely separate supplies that require two separate meters. I’d recommend getting in touch with Support again to book the smart meter appointment - it’ll have to be done if the meter is RTS.