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Rank 1
September 7, 2026
Question

Timing of daily smart meter reading.

  • September 7, 2026
  • 5 replies
  • 43 views

What time of day is the reading submitted if I’ve opted for a daily rading?

5 replies

Blastoise186
Super User
Super User
September 7, 2026

Hiya!

It varies a bit, but on average the readings get collected between midnight and 7am - this is the same for both Daily and Half-Hourly mode.

For Monthly mode, it’s the same timeframe but only once a month.

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Rank 1
September 7, 2026

Thanks Blastoise. Only had a smart meter for 3 weeks (didn’t want one). Yesterday’s reading wasn’t submitted. Is this a so-called teething problem with smart meters?

Blastoise186
Super User
Super User
September 7, 2026

Most likely reason is it might not have processed yet - they usually show up by 5pm but sometimes a temporary issue might block the odd day.

Don’t panic - the next reading will resolve things anyway.

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Rank 1
September 7, 2026

Thanks again Blastoise.

Abby_OVO
Community Manager
Community Manager
September 8, 2026

Hey ​@Gary Froude 

 

Blastoise186 has already left some helpful advice here, I’m glad you found that useful.

 

If the smart meters are newly installed 3 weeks ago, they may still be settling and as Blastoise mentions, they miss the odd one but the next reading would always catch it up anyway. 

 

If you spot quite a few missing after 6 weeks, I would get in touch with the Support Team but it sounds like a one off.

 

 

I hope this helps.😊

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Rank 1
September 8, 2026

Thanks Abby. The reading went thru’ yesterday evening. Smart meter having a lie-in probably.