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Rank 1
May 22, 2023
Solved

THTC and RTS shutdown

  • May 22, 2023
  • 26 replies
  • 2667 views

Over the last 6 months I have been carefully following the various Forum threads regarding the (now delayed) RTS shutdown and the consequential loss of the THTC tariff. To date I have had no information directly from SSE (soon to be OVO).  When I called the SSE Specialist Heating Team was I assured by someone  that my supply is not in jeopardy and that a technical solution is awaited to allow a SMART meter installation, but no timescale was given. Nor was there any acknowledgment that the lack of  network coverage in my area (NW Sutherland)  had previously precluded fitting  a SMART meter anyway.

 The main reason for trying to get concrete information revolves around my intention to upgrade my old storage heaters to more energy efficient models which are also controllable remotely. As I understand it the modern heaters work best on Economy 7 or 10 (if available) tariffs which means if I want ultimately to save money, I  need to change from the current  THTC meter. 

Does anyone have any up to date information or is it still a case of wait and hope?

Best answer by Blastoise186

Updated on 09/12/25 by Chris_OVO

That’s right, yes. You’d still get the heaters coming on and off if RTS dies, but it would be at fixed times.

All suppliers will contact customers once a solution is ready and this includes OVO. SSE probably won’t be contacting as many people from here though as the original plan had, as the SSE to OVO Migration is progressing at a fast pace. But either way, both yourself and your neighbours will be kept in the loop

Update on RTS shutdown:

 

As part of the RTS project development, we are really happy to share with you our progress:

 

As you may be aware, the RTS signal that instructs some of our meters when to move to the “Off Peak Period”  will be closing down soon and we need to arrange for all of our RTS customers to have a meter exchange so they don’t lose any of their meter functionality.

 

The RTS signal will end for our customers on 30 June 2025. The period between 1 July - 30 September 2025 will then be used to close-down the RTS signal and allow us to manage any unexpected customers impacted.

 

Since June 2024 we have begun writing to our Economy 10 RTS customers to invite them to call us to arrange for their meter exchange. 

 

We will continue to update you on our progress.

 

26 replies

Rank 2
April 7, 2025

Thankyou for your reply. They live in the south east (SL6).

They currently have 3 working storage heaters (one broken one at the bottom of the stairs) and for 90% of the winter this is sufficient. I have a little portable oil filled radiator that I put on in their bedroom on really cold evenings as they have no heater in their bedroom (at some point we will overhaul the electrics and buy more modern storage heaters inc for their bedroom, but that will come later…..)

Firedog
Super User
Super User
April 7, 2025

Thank you. I suppose Royal Berkshire is south east if you’re looking from Liverpool … 

SL6 is I think in the Southern Electricity Board area, area ID 20 and GSP group _H, now served by SSEN. If the night storage heaters (NSH) aren’t the oldest, it’s possible that they would work well enough with an Economy 10 (E10) plan which gives five hours of charge overnight and three in the afternoon - most NSH are designed to achieve full charge after seven hours. There are also two extra offpeak hours in the late evening, but they may not be of much use for the NSH. They are useful, though, for warming up the bedroom and perhaps the living room if the NSH are beginning to fade by then.

E10’s five hours overnight would normally manage to heat up enough water for two people, unless they both take deep hot baths every day. If showers fed from the hot water tank are involved, the five hours should be plenty. Electric showers are very expensive to run at peak rate. This table shows the various tariffs I could find; it’s not certain that Economy 9 is available in the Southern region, but I doubt the tariff would be published if it weren’t:
  

E&OE 


The costs depend very largely on the usage pattern. If there’s a chance of running greedy appliances other than heaters (e.g. aforesaid electric shower, tumble dryer, cooker, iron ...) only during offpeak periods, costs would be minimized. It’s not unusual for an electrically-heated household to use 75% of the total energy consumed during offpeak hours. This table shows some comparative figures to illustrate the effect of changing the proportion of offpeak usage:
  

E&OE, redoubled in spades ...

I hope this helps you arrive at a sensible conclusion. If it just confuses you, please come back and say so and we’ll see if anyone else has better ideas. 

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Rank 2
April 8, 2025

Thank you so much for this. It is great to have a breakdown of the hours with the different E7/9/10 options. I am going to study them more later and see which I think matches their pattern more closely. 

We are really more like Greater London, but on all official forms we are SE (just!). 

I suppose my main worry was if this set-up would work with a new smart meter. I will ring them on Thurs when I’m next free and book an engineer. Fingers crossed there won’t be any issues with it.

I appreciate your help :)

 

Emmanuelle_OVO
Retired Moderator
Retired Moderator
April 8, 2025

Brilliant advice here from ​@Firedog 😊

Keep us posted ​@miaowlicious!

Renewable Energy? Big Fan.
Rank 2
May 20, 2025

Hi again.

The OVO engineer came yesterday morning. He said it was a simple switch over to a smart meter. However when he took the plate off to see the wires, there was dust in there. I explained that we are a middle terrace and the 2 other house are still council owned. They re-did the cavity insulation 18 months ago and when they blew all the old cavity foam through it came into our porch. They cleaned it as best they could, but there is obvs still dust on the inner bits. I couldn’t prove it wasn’t asbestos, so the engineer left, saying they will re-book a full face engineer to do it.

Today I phoned ovo, and they have said because it is flagged up as possible asbestos (it isn’t-all the other houses have had their meters switched long ago) I need to contact SSEN (who were the original fitters apparently) and have an asbestos certificate before OVO will send another engineer out.

I am currently 2 hours into waiting for a call out for SSEN. This is obvs quite stressful because my parents are clinically very vulnerable. I waited to switch because they were still using the heating up till 2 weeks ago, and I couldn’t risk anything going wrong and then being without heat. Now I am worried that we won’t get this fixed before end of June when the RTS switch off is.

Can an independent electrician fit a smart meter? Can I request the current meter to be switched to daytime only and switch the tariff from Economy 7? I’m just trying to figure out an action plan if we can’t get this fixed before RTS switch off as I’m worried they won’t have electricity :(

 

Blastoise186
Super User
Super User
May 20, 2025

Hi ​@miaowlicious ,

Nice username by the way!

I’m afraid it can’t be done by a private electrician - only the supplier can touch the meter. As for going daytime only… That’s not supported on a THTC Meter unfortunately…

You’ve got more time yet - the deadline is September 2025 and the failsafe may still trigger to run things locally on a temporary basis without the control signal.

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