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kittycat27
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April 29, 2023
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Text from “SMSplc” not sure if I fell for a scam or not? Help!!

  • April 29, 2023
  • 11 replies
  • 4372 views

I booked a smart meter appointment with OVO a few days ago. Yesterday I got a text from “SMSplc” telling me the appointment could not be carried out on the day due to engineer availability. I provided my phone number, partners phone number and address.

It seemed legitimate as the grammar used was correct, the phone number (03301359948) is on the SMS PLC website and it knew of my existing appointment. However, when looking the number I find conflicting reports online. I did not receive a confirmation email about the rebooked appointment on a different day either. I am now anxious that I have been scammed, and customer service is unavailable. Help?

Best answer by Blastoise186

Updated on 09/12/25 by Chris_OVO

 

It’s legitimate. I can vouch for that one.

 

SMS are one of the engineer partners we work with, mostly for fitting smart meters. 

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waltyboy
Rank 8
waltyboy
Rank 8
May 14, 2025

Hi ​@Jacks1973 And if everything seems fine for your going ahead with the June appointment, remember that on the day they come, they will carry visible ID and, if you wish, will wait politely if you do feel the need to call their home office for verification.  All being well, swapping out the old meter usually takes very little time.

Walt. 2013: 3.2kW PV East/West + Fronius IG, >26MWh (of which, to date mid-2025, 20MWh exported). 2023: 2.4kWh LiFePo4 battery. 2024: Tadö wireless smart stat v3; Electriq split unit 2.6kW AAHP (“air conditioner”).
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd