Switched supplier: Economy 7 smart meter not sending reads and IHD needs re-configuring?

Okay probably last photo from me today (you’ll be happy to hear) as my head is starting to spin lol

Picture was taken at 2:05pm which should be off-peak, as per my “Your Plan” on website and previous experience at SEB

I have photographed the same TOU Rate 2 as Jessica, but to be honest I dont think it makes a difference as TOU 1 is exactly the same in terms of what is displayed bottom right

The change from peak to off peak has brought back “LC2” bottom right…..I have no clue what that is about

Finally the Active Tariff Price is showing 34.986p which is the rate for peak time so….wrong!

Thanks for whatever transpires :)

Readings are only taken once a day, at midnight (GMT). Half-hourly usage data are taken every … errr ,,, half-hour and transmitted to OVO as a daily batch sometime during the night. Readings are stored in the meter for the last 400 days, while usage data stay there for a month or so. That’s why you might see a slight discrepancy between daily usage figures on the Month usage chart, which are worked out from the meter readings, and the ones you see on a Day chart, which are derived from the half-hourly data. It’s the readings that matter, though, when it comes to working out how much you have to pay.

Perhaps you should (a) keep your head down, and (b) use the boost function (if there is one) to heat up your hot water in the period when the rate is lowest, which looks as if it’s during peak hours.

They’ll be very keen to get this right before users like you switch the heating on.

BTW, I couldn’t find any current OVO tariff that matches the rates you’re seeing. You must still be on your old SSE plan. You should be able to see the current OVO rates available to you on the Plans page.

LC is Load Control. The two switches whose representations you sometimes see control which circuits are live, so I suppose LC2 just means that the second switch is live. I haven’t worked out why the graphic isn’t a clear enough indication, so there must be some deeper meaning. Ours not to reason why …

Your meter is just about identical to Jessica’s, with a serial number only a couple of hundred different. The dates on the comms hubs are a few months apart. I wonder how many of these were fitted and - apparently - wrongly configured for E10 after the migration from SSE. We’ll see …

Thank you so much for the heads up on my tariff not being listed

Why do they have to make everything so complicated? Ive only been on the SEB Economy 10 one for a few months after a long complaint process to get off an old obsolete “Superdeal” tariff

As Ovo and SEB are part of the same group now I stupidly thougt their tariffs would be shared. I can see a load of tariffs in my area but no Economy 10….Economy 9 yes

Edit - thats wrong….i found my tariff listed as “Simpler Energy - Economy 10 - 01/07/2023”  (you have to adjust for 5% VAT and it then matches.

I know there has been relative tariff chaos in the market for a while, but do we have access to a good tariff comparison tool? Most of what im seeing are higher on one rate and lower on another.

At the moment I wont pay by direct debit due to a hideous experience with SEB. I had no choice but to cancel my mandate when they wanted to put my DD up to £290 a month! (single saddo living in a 2 bed flat). All based on a laughable annual usage estimate that they refused to alter!

I would have given Ovo the benefit of the doubt save for the fact they wanted to do the same to my old mum. Apparently £245 a month for a little old lady in sheltered housing is perfectly reasonable! In the 12 months following, her monthly bill has never exceeded £140 and in summer is less than £100. Oh yeah…..and she was £650 in credit!!

I thought my work as an accountant could get complicated by the electricity business…...jeez!

Perhaps they could make a mini series on TV of all this and we could get rich lol…...thanks again for your help

Check your PMs: https://forum.ovoenergy.com/inbox/overview 

Have you made any progress @JessicaRose 

Well in my case the wheels at Ovo seem to grind very slowly

No response yet to the online report of my meter problems, and no sign of my online account being updated with usage figures.

Whats really ticked me off today is that when I rang and told them its now seven weeks (they said six) and no sign of this mystical ‘verification’ being completed. The woman on the phone said it “would be updated when it is ready” and sounded like I should be grateful for that answer…...grrrrr

To be honest, I had to hang up else I may have blown a gasket after 40 mins on hold

@MikeMilf - same no progress here until I did some digging for some email addresses and started sending some emails requesting it to be dealt with as a formal Complaint, rather than a fault report and stating that I would escalate to  the Ombudsman Service if it wasn’t resolved (I’ve sadly had cause to take SSE to the ombudsman previously so the nots on my account probably show this.)

lo and behold, we have some movement. I’ve been offered a bill credit and they say they have resolved my account issue and corrected the problem. I’m at work at the moment so can’t  check my meter to see if the billing is now right until later today. 
 

you may find the following details useful:

Complaints dept (with real humans!) 0330 102 7400 or feedback@ovoenergy.com

*edited by moderator*
 

hope this helps. 

Thank you so much Jessica…..I will certainly get on to this tomorrow, and if you could confirm your peak/off-peak issue has indeed been resolved I would be so grateful.

Also is there any person in partricular who handled your case, as our problem (and indeed our meters were identical)?

Cant believe it may come down to another formal complaint. I came to Ovo having just successfully resolved a formal complaint with SSE, who refused to accept I had unknowingly been left on an obsolete tariff for years. I am aware that submitting a formal complaint sets a six week timer running, by which time it must be resolved or you can go to the ombudsman. Has customer service really come to this? Or perhaps being part of the Ovo group means the standards apply?

(Not counting these forums, who have good helpful people contributing)

Thanks again

Hey guys… Just a reminder. Please DO NOT post employee email addresses to this forum. The moderators don’t like that and I’ve had to report your post.