Morning @Sylvie, I hope you’re well.
Sorry to hear about the beeping IHD. On the smart energy tracker, this would normally be because the battery is running low. If you’re able to plug the device in please do this, and this may stop the beeping.
If the device is already plugged in, and is beeping, this may indicate a poor connection. The device could also be beeping due to being faulty and, in this case, it’ll need to be replaced.
I’d like to reassure you that the reason we have not sent you a new IHD isn’t because of a lack of care, but is actually because we have currently run out of stock of IHDs for enrolled first generation (S1) meters, which you’ll have if you’ve got a smart energy tracker. If this hasn’t been done already, please request that customer services fill out the form for you to be put on the waiting list, which’ll mean you’ll be posted one free of charge as soon as we have stock again.
I hope this helps and, in the meantime, you can check your usage online, or on the app if you have access, which provides even more accurate data than you’ll see on any IHD. There’s a guide for this here.
I hope this helps, and hopefully we’ll have stock again soon.
