Smart meters are working but not communicating with OVO - why?

We have had a smart meter and an IHD for a while and reported that the WAN light was not flashing, it was on solid.
An engineer came out on the 19th Jan and said the installer did not set it right, they set it to external antenna which it hadn't got. He changed it to internal antenna and the WAN light started flashing (3 flashes then off then 3 flashes etc) I then get a letter yesterday dated the 25th saying its lost communication. I rang and was told that the smart team would check but as far as he could see they were not getting readings. I gave the reading but note that i cannot now give readings on the website as its greyed out so now i dont know whats happening as no one called from the smart team.
To me the IHD is a waste of time as it doesn't reset after a statement, it just accumulates the cost. I hope the website will at least give an idea as at the moment its just showing estimates and im in credit by £69 after i submitted a reading on the 17th Jan.

Trouble is now i don't know whether i'll need an external antenna or not, the engineer said not, OVO say i may? Im left in limbo and want to build a wooden box around the electric meters to hide the horrible things.

Hey @g4jnw

I've moved your query over this already existing topic as you might find some of the information in here helpful.

I'm sorry you've not heard back about the smart meters. If you PM us on Facebook with your full name, DoB and account number we'll be able to look into this for you - https://www.facebook.com/ovoenergy.

Emma

Have Pm'd

Like several other customers, my smart meter is not sending readings to OVO so I have to supply readings. You often estimate incorrectly (underestimate) which has now resulted in my being in debit. My statements recommend an amount I should be paying that is less than I actually do pay which doesn't make sense as my current payments are clearly insufficient. My bill has almost trebled over recent months. I am very confused and concerned. Van someone look into all this please

Hey Henders1,

I’ve moved your topic over here as it has advice on what to do about your smart meters not communicating.

If you need a member of the team to look into how much energy you’re using each month and what your Direct Debit has been set to, please send a message to the team on Facebook or Twitter. They’ll be able to look into your account and offer some further advice.

Lucy

Had "smart" meter installed several months ago. Still estimated readings. Engineer at install said signal strength was poor. Please resolve.

Hey @mpjsols

I've moved your query over to our existing smart meter topic, to make it easier for others to find. It sounds like we may need to get an aerial installed to boost your smart meter signal.

So that we can look into this in more detail, please send us a PM on our Facebook page including your full name, account number and DoB.

Thanks,
Emily

A smart meter was installed 8 December 2017 - didn't work. Installer said it would be checked and problem resolved by following Monday. Didn't happen! Since then I have made numerous calls to OVO, with them telling me at first it would take 7-8 weeks because of backlog, then that an engineer would call me within a few days. My last call, a month ago, I was offered a credit of £10 and apologies for the delay and a promise of expediting the problem after explaining that as I am disabled and live alone I have to get someone to do me the favour of reading my meters. STILL NO RESPONSE! I have a two year contract, so what more can I do?
I moved to OVO on reading good reviews of their customer service! Ha!