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Rank 1
August 13, 2026
Question

smart meter query

  • August 13, 2026
  • 2 replies
  • 38 views

Hi all recently moved into my new home. OVO supply the gas and electric. I have already have my energy account set up. My issue is I'm interested in a smart meter installation which I already have booked for the 10th of September. The gas meter is in the living room and easily accessible. But the electricity meter is in the kitchen surrounded by some units (access might be a issue not enough room) can I just have the gas smart meter installed or do I need to cancel and reschedule my appointment 

2 replies

Firedog
Super User
Super User
August 13, 2026

The normal procedure would be to exchange both meters at the same time. Unless the gas meter is faulty, there’s not much point in exchanging it for a smart one - gas meters can normally only operate smartly if the electricity meter is also smart. If you think there might be a problem with squeezing the electricity meter in, let’s see some photos of your current arrangements. If space is a problem, it would help to include a size reference in the photos - a ruler or tape measure, or even just a beer can or cigarette packet!

 

When one or other of the regulars in this forums asks for photos of 'the meter', what we really need is, ideally,

  1. A close-up of the meter itself (with the display lit up by touching a button if necessary) clear enough to be able to read the display and all the markings on the meter itself. If it's a smart multi-rate meter (e.g. configured for Economy 7), give the precise time the photo was taken;
  2. A view of the whole backboard or meter box so we can see the main supply cable coming in from outside, and all the cables to and from the meter itself, along with any other equipment mounted there;
  3. If it’s not clear from the previous photo, if possible a close-up of any meter exchange label - the card left by the engineer giving the numbers and readings of both the old and new meters (assuming he did leave one, as he’s supposed to do);
  4. A view of each consumer unit (fuse box) with the lid propped open, clear enough to be able to read any labels the electrician may have left to say which breaker is which.
      

This will usually be enough, but there may be a need for more photos in specific cases, like of an RTS unit somewhere else or of time controls for space- or water heaters.

 

NB: The meter itself should have its serial number (MSN) printed on the front of it; nowadays, the MSN always starts with the year of original certification often followed by a letter or two and more numbers, but older meters' MSN may have a different format. This number can be used by anyone who knows how to reveal not only who the supplier is, but also the address where it's installed. You may want to obscure it before posting a photo of the meter itself.

 

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Ben_OVO
Community Manager
Community Manager
August 14, 2026

Morning ​@MAli890 and welcome to the OVO Forum.

 

Thanks for your post, we’ll await your photos as requested by ​@Firedog

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