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wakeyjock
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February 19, 2024
Solved

Smart meter not sending electricity reads

  • February 19, 2024
  • 17 replies
  • 1800 views

Hi, I’ve had problem with no meter readings being sent since start of December . OVO sent engineer, he replaced both meters 24th January. Gas meter readings being sent ok, but not electricity readings. Phoned OVO , said I must wait 6 weeks to see if it miraculously sorts itself. I said , no electricity smart meter readings sent since early December. Also I’ve lost out on Powersave, as they don’t have the readings. Anyone help ? 

Best answer by Emmanuelle_OVO

Updated on 04/12/25 by Ben_OVO

 

Hey @wakeyjock,

 

I’m sorry for the issues you’re having,

 

Can you send a screenshot of the meter readings page on your Online Account to our Support Team; you can do so via webchat or email.

 

I wonder if maybe the meters are working, but aren’t registered to your account, so the readings aren’t being pulled across to our billing system / the online account. 

 

It’s impossible to tell as we don’t have access to your account on the Forum, but the support team will be able to investigate this further for you. 

17 replies

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W
Rank 2
wakeyjockAuthor
Rank 2
February 23, 2024

OVO have confirmed meters are on half hourly readings, but receiving readings from meter. 

Blastoise186
Super User
Blastoise186Super User
Super User
February 23, 2024

In that case, https://smart-meter-help.ovoenergy.com is the tool you need.

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    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    February 23, 2024

    In that case, https://smart-meter-help.ovoenergy.com is the tool you need.

    All tested 3 days ago (see earlier post) 

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    W
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    wakeyjockAuthor
    Rank 2
    February 23, 2024

    As you can see , states OVO are receiving readings, but they are not. 
     

     

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVOSolved
    Retired Moderator
    February 26, 2024

    Updated on 04/12/25 by Ben_OVO

     

    Hey @wakeyjock,

     

    I’m sorry for the issues you’re having,

     

    Can you send a screenshot of the meter readings page on your Online Account to our Support Team; you can do so via webchat or email.

     

    I wonder if maybe the meters are working, but aren’t registered to your account, so the readings aren’t being pulled across to our billing system / the online account. 

     

    It’s impossible to tell as we don’t have access to your account on the Forum, but the support team will be able to investigate this further for you. 

    Renewable Energy? Big Fan.
    W
    Rank 2
    wakeyjockAuthor
    Rank 2
    February 27, 2024

    Thank you Emmanuelle_OVO. Engineer is visiting premises next week. 

      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      February 27, 2024

      Keep us posted with how you get on @wakeyjock 

      Renewable Energy? Big Fan.
      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd