New gas and electricity meters installed in London SW15 on Thursday but not commissioned. Phoned OVO on Thursday morning as requested by Lee (the installer) and was told I would be phoned back in 24 hours, but this hasn’t happened. Have tried to fill in the form for smart meter problems on the app and put in the serial numbers but it responds by saying these aren’t recognised and that I should phone. This means waiting until Monday. I am really disappointed by the lack of response to my request which is made worse by my not being able to get through now. The serial numbers are 22L4052307 and G4F22129562200. Please advise on the best way of getting this problem solved.
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Dear
I used the link that you sent and this is the result: (just I deleted the personal information as you noticed)
”
Warnings indicate likely problems, Errors indicate real issues
Communications Device (Smart DCC responsibility)Device Type: CHFManufacturer: WNC 1072]Model: unknown n57310102]GUID: Installed: 2022-11-04Firmware Certified: 20/06/2022Firmware Age: 3 e04000007] (number of newer versions available) - Warning: Communication firmware is older than expected (greater than 1) - Could indicate a communication problemSecurity Expiry Date: 2029-11-30 00:00:00 - Warning: Device Configuration has not been completed eDECOMMISSIONED]Electricity Meter (Energy Supplier responsibility)Device Type: ESMEManufacturer: SECURE C1031]Model: unknown nA0A1013D]GUID: Installed: 2022-11-04Firmware Certified: 12/08/2022Firmware Age: 2 e09000000] (number of newer versions available) - No Export MPAN configured - Import MPAN configured u]Security Expiry Date: 2025-12-19 00:00:00Gas Proxy Function (Part of the Communications Device)Device Type: GPFManufacturer: WNC 1072]Model: unknown n57310102]GUID: Installed: 2022-11-04Firmware Certified: 20/06/2022Firmware Age: 3 e04000007] (number of newer versions available) - Warning: Communication firmware is older than expected (greater than 1) - Could indicate a communication problem - Warning: Device Configuration has not been completed eDECOMMISSIONED] - OK if no Gas Meter is installedCache: 2024-04-22T16:32:45.505Z 5cached]”
Yup, thought so. The Comms Hub isn’t even Commissioned! You need to get an engineer out again to try to commission that before anything will work.
That’s your issue. :)
If they refuse, vote with your feet.
Thanks for your expertise and a great advise,
I’ll get back to them to ask forcely to send the engineer out sooner, hope they accept me. Once again, thanks for your great help.
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