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Rank 1
Margaret Chum
Rank 1
August 2, 2026

smart meter installation installed but not connected and daily standing charge

  • August 2, 2026
  • 2 replies
  • 38 views

On July 14,2026, an OVO engineer came to house to do the smart meter installation.  He did change my traditional electricity and gas “PAYG” meters to the new smart meters “PAYG”.  But he could not connect the smart meters.  He then left.

Since then my house has no electricity and gas up to now.  I complain to OVO and tell her that the installation has not been completed and without any testing.

I topped up the electricity and gas on July 17,2026 via the OVO app and the daily standing charge has been levied since July 17,2026 even my smart meters has not been connected. 

I make the complaint but the daily standing charge has not been stopped until my connection is done.  I ask for a waiver of the charge so far OVO has made but positive response is received.

Margaret Chum

2 replies

Chris_OVO
Community Manager
Chris_OVO
Community Manager
August 3, 2026

Hey ​@Margaret Chum,

 

Welcome to the community. 

 

Did the engineer happen to share why they couldn’t finish the installation? It seems like something might have come up that got in the way. They would’ve made a note about it on the job card.

 

If you’d like more details, feel free to reach out to our Support Team and they’ll be able to share more information.

 

You can reach them at 

 

Renewable energy jokes never get old.
M
Rank 1
Margaret ChumAuthor
Rank 1
August 3, 2026

Chris,

I have been chatted with your advisors in the past month BUT I still do not get the details why my smart meters are installed but not connected.  

You are right. This is what I want to know.

Kind regards

MP Chum

 

 

 

 

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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd