Sorry about this @Lukepeniket_OVO , but I couldn't find an answer to this one.

Hey all!! 

Sorry for late reply i spent a day in HQ talking about meters yesterday!

Can i see a more straight on photo with flash on of the meter lcoation please?

Can i also see the cutout? i know it is awkward. We can definitely do remote meter positions.

Thank you!

Thanks for your reply. I’ll definitely go grab more photos this weekend.

Hey @Light29, 

We’ll keep an eye out for the photos coming through and I hope you had a great weekend! 

Sorry I forgot to update this last weekend. Managed to get some photos this week and hopefully these are clear enough.

Also included is the note left by the engineer who did that visit. Not sure if these are the best solution in this situation. 

Thanks for this! Looks like we’ve got everything we need to figure this out.

I will inform @Lukepeniket_OVO immediately. Bear with him and he’ll swing by when he gets a chance.

Hello, 

Yes engineer was correct to abort the job under a B, unable to change cables, code which means the DNO will be notified and should book an appointment to come and survey. When was the first Appointment?

I think engineer suggested that I need to get a private electrician to get red link fitted. Don’t think DNO was informed as I never get any confirmation for an appointment. Shall I contact DNO (SSEN) myself to arrange an appointment?

This sort of thing gets a little complicated and I think Luke’s dashed off on holiday again, so I’ll swing back in for this bit.

Given that I’m not an engineer and don’t understand this stuff as much as Luke does, I’ve called in a favour from a contact at another DNO (not SSEN but close enough). He doesn’t want to be identified, but is OK with me posting this (thank you!).

He’s had a look at this thread and came back with this response.

I would suggest they speak to their DNO and see if any data flow has been sent through, if the meter exchange was aborted a flow should have been sent through to them and they will most likely be arranging an appointment. If not the customer should be able to send the information to them directly

SSEN aren’t always as easy to contact, not least because they don’t like me posting their public email address on the Forum for some reason even though their public website lists it in a bazillion places. As much as I don’t really agree with their reasoning behind it, it’s a rule I respect out of courtesy.

However, I can post their phone number, so give 0800 048 3516 a try. Last time I checked, you’d want Option 2 but please listen carefully in case the options have changed.

Ok, finally got through to SSEN just now. Every DNO is a bit different so it’s unfortunately quite a complicated system!

I’ve been able to check what’s supposed to happen next. As it’s a B Code, SSEN should be in touch with you within six weeks of the visit you had from OVO. You can ask them to check if they’ve received the details by calling the number in my last comment - it’s option 2 you’re after.

If it hasn’t been sent, give OVO Support a nudge and they should be able push the data flow through again.

Hi @Light29,

It seems our forum volunteer has given some good advice here. I hope it was helpful.

These threads may also be helpful:

Please keep us updated with how you get on.

Thank you guys for the help. I’ll contact SSEN and update the post when they sort it out.

No worries! If you need our advice again about this, give us a shout and we’ll swing by again.

You’ll probably get me, another Forum Volunteer and the Forum Moderators initially, but Luke’s available if he’s needed again… At least once he’s back off his holiday anyway! :)