Second generation (S2) Aclara smart meter health check (SMHC)

What is your current meter @stevepaget ?

There was an upgrade path for the V1 smart meter which should be done by now

You can check the status of your meter here

https://smartmetercheck.citizensadvice.org.uk/

Oh according to that website I have a (SMETS2) meter which should be working. But it has never sent a signal since joining OVO

You could take a look at this to see if there’s anything there 

• Identifying Smart Meter Issues on your online account or OVO app Tutorial

Although there are sometimes individual account issues which affect connection - in which case, try customer support

Ok, I will. Thanks 

Try downloading any of the ofgem regulated 3rd party apps to see if they can see your data @stevepaget 

https://hugoenergyapp.co.uk/

https://loop.homes/

https://glowmarkt.com/bright

Then if any of them can the issue is likely to be OVO.

Hey @stevepaget 

Sorry to hear about the issue you’re having.

Jeffus and BPLightlog have offered some really good advice here already. It might also be worth checking out this topic and sending of the smart meter health check above?

Let us know how you get on.

I've tried two or those apps and they have both failed to get data.

Hugo said "uh oh, no data found. Choose another date or report your data"

I have filled in the health check survey 

Account Usage not updating!

Started a chat with OVO 

Basically it would appear the meter is not communicating. It will need to be out of communication for 32 days before they investigate/resolve.

Therefore no point in me carrying on with powermove, as I will not receive any discount. Even if I follow the protocol. I have consistently met the bellow 6% 

Guess the support green energy isn’t priority

Meter WAN and HAN green light flashes approx every 5 seconds!

Below they theses their is a red light which flashes every 12 seconds. Anyone know what that signifies

Hi @john23 ,

The red light is not relevant - that just indicates that the meter is detecting usage and showing the recording/tracking of it locally - the same as basically any other electric meter from the last 10-20 years or so.

Try this tool: https://homebrew.n3rgy.com and let us know what it says - this will help us figure things out. Please make sure not to tell us your MPAN, MPRN or address - we don’t need to know that here.

Here is the data,

Also as the local IHD has update info it would appear meter is communicating. As WAN is green there is comms with OVO. 

I also note from the data there are number of Firmware updates available for IHD! How is this accomplished?

It would appear there are firmware updates for the meter

BETA - Report on the health of your Smart Meter installation - BETA
Note:
If you see multiple devices of the same type, it's likely that you're Energy Supplier has got into a bit of a pickle when trying to installed and configure your smart meter.
Warnings indicate likely problems, Errors indicate real issues

Communications Device (Smart DCC responsibility)
Device Type: CHF
Manufacturer: EDMI [106C]
Model: unknown [433100AE]
GUID: E4-FE-D9-00-01-E1-39-21
Installed: 2022-09-30
Firmware Certified: 30/08/2023
Firmware Age: 1 [3010F11E] (number of newer versions available)
Security Expiry Date: 2029-10-31 00:00:00

Electricity Meter (Energy Supplier responsibility)
Device Type: ESME
Manufacturer: L+G [1063]
Model: E470-5533 [00050204]
GUID: 30-EB-5A-FF-FF-DF-37-1C
Installed: 2022-09-30
Firmware Certified: 29/03/2022
Firmware Age: 1 [38040404] (number of newer versions available)
 - No Export MPAN configured
 - Import MPAN configured [xxxxxxxxx]
Security Expiry Date: 2024-05-29 00:00:00
 - Warning: Security Certification will expire in less than 3 months or has already expired

Gas Proxy Function (Part of the Communications Device)
Device Type: GPF
Manufacturer: EDMI [106C]
Model: unknown [433100AE]
GUID: E4-FE-D9-00-01-15-49-40
Installed: 2022-09-30
Firmware Certified: 30/08/2023
Firmware Age: 1 [3010F11E] (number of newer versions available)

Gas Meter (Energy Supplier responsibility)
Device Type: GSME
Manufacturer: L+G [1063]
Model: G470-672 [47720101]
GUID: 30-EB-5A-FF-FF-AE-CF-D9
Installed: 2022-09-30
Firmware Certified: 02/02/2022
Firmware Age: 2 [03033254] (number of newer versions available)
Security Expiry Date: 2024-06-24 00:00:00
 - Warning: Security Certification will expire in less than 3 months or has already expired

In-Home-Display (Energy Supplier responsibility)
Device Type: PPMID
Manufacturer: GEO [1090]
Model: unknown [00070100]
Installed: 2022-09-30
Firmware Certified: 07/09/2020
Firmware Age: 8 [04070700] (number of newer versions available)
 - Warning: Display firmware is older than expected (greater than 5)
Security Expiry Date: None

HOME

Cache: 2024-06-24 11:03:55.299100 [no cache]

Hmmm… No signs of faults there…

Firmware updates for devices are sent Over-The-Air automatically when they’re specifically released to your site - there’s no method for a customer to trigger them manually.

Try the tool at https://smart-meter-help.ovoenergy.com to raise a case directly to the right team - this will bypass the agents you previously spoke to.

Also it would appear security certificate expired! 

2024-05-29 00:00:00

Though the meter has been communicating up until 2024-06-20

That particular warning wouldn’t have any effect on this - it’s not necessarily an issue that would nuke comms.

I defer to your subject knowledge. Though a security certificate expiration would compromise a device establishing a secure connection

Can you see anything in the data I provide that could be a possibility data not being updated. Or is the more likely scenario a problem on the OVO processing 

The security certificate expiring server-side would be a bigger issue, in the case of a meter-side (or client-side in tech speak), it’s not that big a deal. The connection remains secure as long as server-side isn’t compromised.

There are ways to regenerate and replace the certificate with a fresh one, but again it’s not something you can (or should!) do as the customer.

Based on what you’ve shown me, I can’t see any faults that would nuke your site. It’s possible the issue lies upstream or elsewhere...

Thanks for the assistance. I used your link and emailed OVO. Now all I have to do is wait for the wheels of bureaucracy crawl into action.