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Rank 1
June 17, 2026
Question

Screw template for new Smart Meter? Have restricted space for replacement electricity meter.

  • June 17, 2026
  • 15 replies
  • 337 views

Hi,

I have a traditional electricity meter which is faulty and needs to be replaced. There is restricted room to install a new meter - even the existing traditional meter overhangs the back-board that it is attached to (this is possible because the screw holes for mounting the meter are located in areas where the back-board is available).

It seems that only Smart Meters can be installed now as no replacement traditional meters are available. The Smart Meters are larger than the traditional ones and I can see the dimensions shown in other posts on this forum. One thing I haven’t been able to get is a mounting / screw template for the new Smart Electricity Meters. Having such a template would help me to work out if a new meter can be installed on the existing back-board, or whether a complete reconfiguration of the meter cupboard and it’s contents is required. Does anyone have information about where the screw/mounting points are for the new meters or a template showing how they are distributed?

I’m attaching a couple of photos showing the arrangement of kit in the meter cupboard (note the plastic sheeting was installed by an engineer (from OVO or the DNO) on an earlier visit to look at this issue.

Please let me know if you have any advice.

 

15 replies

Ben_OVO
Community Manager
Community Manager
August 10, 2026

@Tomicity thanks for the update, and I’m really sorry to hear that the installation couldn’t go ahead. 

 

I’m going to tag ​@Lukepeniket_OVO here to request his advice, and I’ll reach out internally to him as well. Hopefully he’ll be able to give some good advice here.

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Ben_OVO
Community Manager
Community Manager
August 10, 2026

@Tomicity I’ve heard back from Lukepeniket_OVO, he’s on holiday at the moment and is back next week, and he’s asked me to let you know that he’ll look at this when he’s back next week.

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OVO Engineer
August 18, 2026

Hey ​@Tomicity , apologies for another failed visit, Kehlan has provided some great images internally so im going to go back to my technical teams for some support. Issue is N3 which is incredibly short and likely exposing some copper hence the shrouding which has been fitted. 

Let me go back to my internal teams.

OVO Operations Excellence Manager and Former Field Operations Team Leader