Refused a smart meter due to work at height?

The meter is not properly supported by the bracket.
It looks like a support leg has been deliberately cut off by someone so as to jiggle it into an awkward place without having to disconnect the meter?

I assume that the meter isn’t sitting on it’s base and may even be just supported by the pipes? Or will be if the bracket corrodes any more.
That is unsafe hence the “DO NOT USE” warning sticker.

Even if the meter is sat on it’s bas a new meter may be smaler, the new gas smart meter I has fitted a couple of months ago is 1/3 the sixe of the old one.

We can’t see what the bracket is fixed to either - if it’s actually fixed to anything.
It should be secured to the wall in that configuration.

it just needs a new bracket, but as that means unfastening the pipes from the meter then it’s a job for the supplier to do - but I believe that its your responsibility to supply the bracket,
New brackets are readily available and not expensive.
 

ok thanks. So what do I actually have to do now to progress this? Who do I need to call?

Edit: Sounds like to need to speak to SGN.

Presumably the engineer will have submitted a report about why the gas meter wasn’t changed, particularly if they have also issued that “DO NOT USE” prohibition.

When fitting such a label they should have also provided you with a gas warning notice; which should contain precise details of the unsafe situation.

I am only going off what you have said about the bracket being an issue and that photo - the actual safety issue might be something else.

What a gas safety notice means for the consumer:
https://www.gassaferegister.co.uk/gas-safety/home-gas-safety/gas-appliance-warning-labels/

You might want to wait a day or two for OVO to contact you, or to make sure they have the engineers report before you contact them.

EDIT- I don’t think that you need SGN involved, as long as the meter engineer knows that he will need to fit a new bracket then he should be able to do that - he is taking the old meter off anyway. But as I said you will probably have to buy the new bracket and have it ready to be fitted.

PS the type of bracket you have looks like this one - when it’s not got a support leg missing:
https://www.bes.co.uk/gas-meter-bracket-for-u6e6-and-g4-meters-3-4-inlet-8211/

If you do have to buy one then you may want to double check the dimensions between the pipes and from the pipes to the wall, just to make sure the new one is the same.

Update: Ovo are sending another engineer next week to do a “site investigation” and decide what we need to do next. My guess is the defective gas meter bracket may be bonded to the box in some way, so a new wall box may be needed.

Hi ​@portland555,

Thanks for letting us know. I’m glad to hear that the ball is rolling on this. I’ve reached out to a colleague and have passed your photo on to them, just to check if the site investigation is definitely the best way to go. I’ll get back to you when I’ve heard from them. Just to confirm, was it Customer Services who booked this in for you?

Cheers 😁

Yes, I phoned up Ovo yesterday and the call agent booked the appointment.

Well, the shiny new in-house display lasted all of a week and now fails to connect to the meter.

You’re still in the setup phase - this is not unexpected.

Have a chat with OVO and ask them to use XJoin on it, that should kick it back into gear.

ok - the daily smart meter readings on the website stopped on 21st Feb as well.

That’s normal during setup. It should return in a few days