I joined OVO 10 days ago, and had the smart meter fitted yesterday. Great service, and very polite installer. also changed the gas meter.
However it caused issues. the power reconnection seemed to cause a power surge and blew an audio component power supply. plus the boiler isnt working today (was serviced last week, and was fine until yesterday), so cold water and no heating this morning.
Any idea who I should speak with about these?
Best answer by Jess_OVO
Sorry to hear of the issues with your supply following your Smart Meter installation,
Our helpful community members have already given some great advice as to what might be causing the gas flow woes, there is also some helpful advice on how to get this sorted here -
the power reconnection seemed to cause a power surge and blew an audio component power supply
When power is switched off to a home, it’s always wise to turn off the main switch and all mcbs/rcds at the consumer unit, then when power is restored turn them back on one at a time. Also, any devices such as NAS drives, TV set top boxes etc that are normally left on should be turned off before the power is switched off.
If the consume unit switches are left on, there could be quite a surge when power is restored although I personally have never know a component failure occur.
Sorry to hear of the issues with your supply following your Smart Meter installation,
Our helpful community members have already given some great advice as to what might be causing the gas flow woes, there is also some helpful advice on how to get this sorted here -
the power reconnection seemed to cause a power surge and blew an audio component power supply
When power is switched off to a home, it’s always wise to turn off the main switch and all mcbs/rcds at the consumer unit, then when power is restored turn them back on one at a time. Also, any devices such as NAS drives, TV set top boxes etc that are normally left on should be turned off before the power is switched off.
If the consume unit switches are left on, there could be quite a surge when power is restored although I personally have never know a component failure occur.
OVO engineer came out Monday and replaced my gas meter and put in a new smart meter. I have had no hot water since and no one will help. My hot water was absolutely fine until the meter was installed and I’m now 4 days with no hot water.
+5Hi
+5Via gas boiler…. It was absolutely fine until the engineer visit on Monday
What type of boiler is it? If it also provides heating is the heating part still working?
Yes the heating is working although it keeps coming on randomly despite the thermostat being set at 10 and the house is 15.5
Hot water temp on display shows increase and you can hear the boiler igniting without issue. Temp gets to 46.3 and then drops
+5Hot water temp on display shows increase and you can hear the boiler igniting without issue. Temp gets to 46.3 and then drops
Presuming the water pressure is ok, have you tried resetting the boiler? Sometimes the electronics has a wobble and doesn’t know what’s what
Yep, I have reset 3 times a day since Monday. I have also put all my gas hobs on for 10 mins to push out any air. Don’t understand why OVO (Boost) won’t help when this is clearly due to the meter change and install.
also the pressure gauge was just below 2 (mm from the red) and this has never been the case.
+5Have you re-pressured the system? (There’s a water top up needed) and are there any fault codes showing?
There’s also a fault finding bit in the manual
All checked and also read manual. Absolutely no error codes and what symbol flashes when water on and just cold water
+5Sorry but I’m running out of options now. Have you checked that the gas isolation valve is fully open?
If it is then from what I have searched, there might still be air in the gas pipes
Yep it was in the correct position.
according to OVO it’s my problem and I have to pay for an engineer despite this being their fault
+2Hi
Did the engineer show you the system working before he left?
+2Nope he turned on the gas hobs and said it’s fine
They should have checked the gas boiler. Clearly if there is no hot water they didn't do it as you say. That would have been the most simple check. You could point out the link to this page to OVO and see what they say.
I suspect also there are regulations, including health and safety regulations about checking these appliances after an Installation.
https://www.ovoenergy.com/help/smart-meter-installation
If you're having a gas meter installed, the engineer will check your larger gas appliances to make sure your gas supply is flowing properly.
+2The smart meter installation standards are here
https://recportal.co.uk/en/smis
There is a phone number, so you could phone up and ask if the engineer should have explicitly checked if the boiler was working before they left.
I know ovo definitely checked mine and showed me it working, both the water and heating.
+2Nope he turned on the gas hobs and said it’s fine
Hi
Did you manage to resolve the issues?
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