I joined OVO 10 days ago, and had the smart meter fitted yesterday. Great service, and very polite installer. also changed the gas meter.
However it caused issues. the power reconnection seemed to cause a power surge and blew an audio component power supply. plus the boiler isnt working today (was serviced last week, and was fine until yesterday), so cold water and no heating this morning.
Any idea who I should speak with about these?
Best answer by Jess_OVO
Sorry to hear of the issues with your supply following your Smart Meter installation,
Our helpful community members have already given some great advice as to what might be causing the gas flow woes, there is also some helpful advice on how to get this sorted here -
the power reconnection seemed to cause a power surge and blew an audio component power supply
When power is switched off to a home, it’s always wise to turn off the main switch and all mcbs/rcds at the consumer unit, then when power is restored turn them back on one at a time. Also, any devices such as NAS drives, TV set top boxes etc that are normally left on should be turned off before the power is switched off.
If the consume unit switches are left on, there could be quite a surge when power is restored although I personally have never know a component failure occur.