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Siy
Rank 1
April 30, 2021
Solved

Problems with boiler and power surge following smart meter installation - why?

  • April 30, 2021
  • 20 replies
  • 4810 views

I joined OVO 10 days ago, and had the smart meter fitted yesterday. Great service, and very polite installer. also changed the gas meter.
However it caused issues. the power reconnection seemed to cause a power surge and blew an audio component power supply. plus the boiler isnt working today (was serviced last week, and was fine until yesterday), so cold water and no heating this morning.
Any idea who I should speak with about these?

 

Best answer by Jess_OVO

Updated on 11/11/25 by Ben_OVO

 

Sorry to hear of the issues with your supply following your Smart Meter installation, @Siy. 

 

Our helpful community members have already given some great advice as to what might be causing the gas flow woes, there is also some helpful advice on how to get this  sorted here -

 

 


the power reconnection seemed to cause a power surge and blew an audio component power supply

 

 

 

@PeterR1947 also gives some useful advice in protecting your electrical equipment during a meter exchange - 

 

When power is switched off to a home, it’s always wise to turn off the main switch and all mcbs/rcds at the consumer unit, then when power is restored turn them back on one at a time.  Also, any devices such as NAS drives, TV set top boxes etc that are normally left on should be turned off before the power is switched off.

If the consume unit switches are left on, there could be quite a surge when power is restored although I personally have never know a component failure occur.

20 replies

Jess_OVO
OVO Staff
Jess_OVOSolved
OVO Staff
May 4, 2021

Updated on 11/11/25 by Ben_OVO

 

Sorry to hear of the issues with your supply following your Smart Meter installation, @Siy. 

 

Our helpful community members have already given some great advice as to what might be causing the gas flow woes, there is also some helpful advice on how to get this  sorted here -

 

 


the power reconnection seemed to cause a power surge and blew an audio component power supply

 

 

 

@PeterR1947 also gives some useful advice in protecting your electrical equipment during a meter exchange - 

 

When power is switched off to a home, it’s always wise to turn off the main switch and all mcbs/rcds at the consumer unit, then when power is restored turn them back on one at a time.  Also, any devices such as NAS drives, TV set top boxes etc that are normally left on should be turned off before the power is switched off.

If the consume unit switches are left on, there could be quite a surge when power is restored although I personally have never know a component failure occur.

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    L
    Newcomer
    LCJennings
    Newcomer
    April 27, 2023

    OVO engineer came out Monday and replaced my gas meter and put in a new smart meter.  I have had no hot water since and no one will help.  My hot water was absolutely fine until the meter was installed and I’m now 4 days with no hot water.

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    April 27, 2023

    Hi @LCJennings and welcome to this customer forum. What type of hot water heating do you have? Is it immersion heater using off peak (economy 7) by any chance? Or is it via your gas boiler?

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    L
    Newcomer
    LCJennings
    Newcomer
    April 27, 2023

    Via gas boiler…. It was absolutely fine until the engineer visit on Monday

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    April 27, 2023

    Via gas boiler…. It was absolutely fine until the engineer visit on Monday

    What type of boiler is it? If it also provides heating is the heating part still working?

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    L
    Newcomer
    LCJennings
    Newcomer
    April 27, 2023

    Yes the heating is working although it keeps coming on randomly despite the thermostat being set at 10 and the house is 15.5

    L
    Newcomer
    LCJennings
    Newcomer
    April 27, 2023

    It’s a Baxi 600

    L
    Newcomer
    LCJennings
    Newcomer
    April 27, 2023

    Hot water temp on display shows increase and you can hear the boiler igniting without issue.  Temp gets to 46.3 and then drops

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    April 27, 2023

    Hot water temp on display shows increase and you can hear the boiler igniting without issue.  Temp gets to 46.3 and then drops

    Presuming the water pressure is ok, have you tried resetting the boiler? Sometimes the electronics has a wobble and doesn’t know what’s what 

     

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    L
    Newcomer
    LCJennings
    Newcomer
    April 27, 2023

    Yep, I have reset 3 times a day since Monday.  I have also put all my gas hobs on for 10 mins to push out any air.  Don’t understand why OVO (Boost) won’t help when this is clearly due to the meter change and install.

     

    also the pressure gauge was just below 2 (mm from the red) and this has never been the case.

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