Pre-programmed E10 non-settlement meter
Have read a few threads on here about issues moving from THTC to smart meters when the RTS switch off was announced, this may have been covered but I can't find it.
Just outside Dundee, I eventually responded to the emails last March but first 2 engineers to visit said they didn't have the correct equipment. 3rd guy installed the meter but couldn't get the Comms unit to connect - he reassured me that everything would still work because the E10 times were programmed into it. This is, I presume, the ‘local calendar’? 4th guy fitted a Toshiba 4G Comms unit, and it seems to generally reliable as all the lights flash when they should.
For other reasons I left Ovo and went to another supplier beginning with O because they had a ToU tariff that on the face of it would keep me warmer (storage heating) and save me money.
Problem is, the times are locked in, and they appear utterly clueless.
Noticed quickly that something wasn't right as the ALC was still coming on at the old times. You can hear a click from the cupboard under the stairs.
After multiple indifferent agents on the phone (Ovo customer services were much better when I had to call them), I was advised to put it in an email. I photographed the card which said the meter was a ‘Pre-programmed Economy 10 meter (non-settlement) - Do Not Read’ and described the set up - part of meter in a box on the front of the house, the other under the stairs approx 4m with no solid walls between.
The ‘specialist’ assigned to me emails one of these replies once a week: ‘everything is fine on our side’, ‘we're investigating’ or ‘you need to get an electrician to check your wiring’. They dodge or deflect any questions and won't let me speak to the smart meter team, who have said they won't replace the meter because there is nothing wrong with it.
So TL;DR can the local calendars be wiped remotely? If so, what do I need to tell them to do? If not, do I have any other options?
At the moment I'm having to switch the heaters on at the wall when I inevitably have to get up in the middle of the night to pee. There is enough overlap between the morning E10 window and the cheap period that I'm not haemorrhaging money, but none of the other E10 blocks do so I have to switch them off again, and if I have to go away, then either no heating or I estimated about 25 quid a day with them all on.
Any advice very gratefully received !
