OVO can't read my AMR 3 Phase meter

Forum|Forum|3 years ago
February 6, 2023
26 replies
1149 views

We have never been able to get our 3-phase AMR meter (economy 7 tariff) read remotely and OVO say they are unable to do so. We have to send in readings. Is this because of lack of signal (postcode Edited by Mod) or because of the type of meter?

Best answer by Blastoise186

Updated on 30/10/25 by Chris_OVO:

That form only works with Smart Meters, nothing else. AMR Meters are one thing it’s definitely NOT compatible with.

With that being said, I’ve never known an AMR Meter be capable of talking to domestic suppliers. They’re only usually fitted for non-domestic supplies.

Up to date information regarding three-phase installs can be found here:

Show previous replies

Blastoise186

Super User

By the way, just wanted to give you a heads up on something.

The meter you have isn’t a Smart Meter - it’s actually an AMR Meter which is somewhat different. Should still be possible to pull Export Readings out of it, but I’m afraid you won’t get stuff like Time of Use Tariffs, an IHD, fancy data or fancy tricks that you can do with Smart Meters like DFS Events.

You might be eligible to upgrade in the next few months to the next year though - depends on circumstances.

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Boney12

Rank 1

Hi all

Apologies in advance if this is a stupid question…..

we are on economy 10 with 3 phase electrical supply, storage heaters and electric water heating on off peak…….we’ve never had any correspondence from Ovo regarding changing our meter before the RTS shutdown however I’ve contacted Ovo a few times about this over the past 6 months - initially I was told we were affected and had to change the meter however yesterday I was told that we do not have an RTS meter and do not have to change before the shutdown.

Rather confused! I don’t think it is an RTS meter but I’d be really grateful if someone could confirm this please. Thank you

Firedog

Super User

That’s a complex arrangement to be sure, but there’s no sign of an RTS there. If there is one, it would probably be near the consumer unit(s). If that is the only meter you have, I don’t think you have anything to worry about.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |

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Boney12

Rank 1

Hi Firedog, thanks very much for your reply. Photos below show the rest of what we have near the consumer unit. Can’t see anything there that is labelled RTS/telesignal. Our current meter was installed in 2016.

Firedog

Super User

You running the Blackpool Illuminations?

No, I can’t spot any sign of RTS there. I’ll stick my neck out and say no, you’re not going to be affected by the RTS shutdown.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |