OVO can't read my AMR 3 Phase meter

Hi @plodder ,

I’m afraid AMRs are a bit of an edge case. Can you post photos please as we don’t see them very often on this forum?

Hi @Blastoise186 ,

Thanks for your reply. The meter was installed by an Ovo subcontractor, so I assumed it would be readable, but of course if we are in a poor signal area it’s a different problem. Our postcode is Edited by Mod if that helps. I attach an image of the meter as requested.

Thanks!!! This helps a ton. :)

As far as I can tell, that’s NOT an AMR Meter and it’s also not a Smart Meter either. It appears you’ve got just a bog standard 3-Phase Traditional Meter. That’ll be why it never sends readings automatically.

By the way, please don’t tell me your postcode here. This forum is public and you risk leaking your personal data.

Thanks for a quick response @Blastoise186 - the photo I sent wasn’t very clear. The meter is an EDMI Atlas Mk10D, which is claimed to be a smart meter. I don’t know about the AMR status, it’s what I was told by someone, but it is definitely remotely readable, and it can also remotely connect/disconnect.

Thanks for redacting the postcode - silly  of me.

You don’t seem to have that meter. I’ve seen an EDMI Atlas Mk10D before and it definitely looks nothing like your photo.

Are you sure that’s the model you have?

This is a Mk10D by the way https://www.edmi-meters.com/product/meters/electricity-metering-devices/mk10d/

Oh dear, you are quite right. In a hurry, as usual, I sent you the wrong picture! So sorry. The meter we have is definitely an EDMI Mk10D - picture showing detail attached.

But I looked at the link you sent (thanks!) and it is definitely a smart meter according to the factsheet. So my question is can Ovo just not read this type of meter remotely at present, or do we have a signal strength problem? How can we tell if it is a signal problem?

Ta.

This is actually an AMR Meter based on the data I’ve got. OVO can’t easily support reading those remotely because they’re not really used for domestic supplies.

However, I think I can get a better answer for you. Bear with me, I’ll ask @Emmanuelle_OVO to stop by.

Hey @plodder,

Welcome to the OVO Online Community,

I don’t have a clear answer for this, what I would advise is to complete a smart meter health check. It’ll get forwarded to the right team who’ll try and re-gain communications with the meter remotely. If they’re unable to do so, they’ll get in touch to book an engineer appointment. 

Hope this helps. 

Hi @Emmanuelle_OVO 

Thanks for your reply.

I have tried to complete the smart meter health check, but it asked whether WAN and/or HAN lights were flashing. Our meter does not have these but there were two lights marked PULSE 1 and PULSE 2 and both were flashing. I don’t know what they mean, but it seems likely the health check will not work for our meter.

I just looked at the OVO support centre where I found out what WAN and HAN are. We don’t have gas, so HAN is irrelevant. We do have reasonable mobile signal most of the time here, so I am guessing the meter should also be reachable.

However, the response we got said we might not hear back for up to 45 days. Not helpful.