Has anyone downloaded the new app & got an unexpected credit into your balance? I’m hoping it’s just an expected thing and not a mistake but scared to death I’ll be hit with a bill for their error if it’s a mistake. I’ve had a similar issue with this in the past so extra nervous. I do usually get a winter payment but not usually in the summer
Question
OVO App PAYG New - Credit
+4Good morning
Thanks for your post - this does sound a bit strange. If you’re a Pay As You go customer then the balance would be on the meter, so there wouldn’t normally be a credit on the account unless it had been added. Credit would generally be added to an account by way of winter payments, or goodwill payments following a complaint. There’s also the possibility of billing errors, however this shouldn’t have happened if you’ve been a customer for a while, and are Pay As You Go.
My advice would be to reach out to our Support Team and ask them what they can see on our side. It should be quite clear to them what’s caused the credit to appear and, hopefully, it won’t be anything worrying.
If you could keep us updated as to how you get on with this we’d appreciate it and, of course, fire any further questions our way if they arise.
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