Online account daily usage not updating - WAN light solid - does the meter not have signal with OVO?
I prefer the option of the IHD so just I ordered and received one, but while trying to configure/connect the IHD the WAN light has stayed on solid - not all of the time but for about the last 4 out of 5 weeks. Customer services first told me it would need an engineer visit to fix. Within a few days of my first call things burst into life for a week or two but the WAN light is back on solid again for two weeks and counting.
On calling Customer Services again, I was told "the DCC network needs to be reset from time to time and until that happens I need to revert to manual readings". He said the next reset could be in up to 12 weeks. As far as I'm concerned this takes the smart out of "smart meter". I'm expected to do manual readings for the next 3 months !
Is there something wrong with my setup or do I just sit and suffer?
Best answer by Tim_OVO
Updated on 19/06/24 by Abby_OVO
Sorry to hear of the issues you’re having with your Smart meters. It sounds like there may be an intermittent issue with the signal between us and your meters (the WAN network) which is preventing us receiving your full usage data.
There are many things that could be affecting this signal. The best thing to do in this case is complete a Smart meter health check for your meter type below, there’s an online form, once completed this will be sent directly to the right team:
SMETS1 Secure Smart Meter Health Check
SMETS2 Smart Meter Health Check
Whilst it’s not ideal, it’s worth bearing in mind that the communication issue doesn’t affect the meter’s ability to clock your usage and you can still take a manual reading from the smart meter - if you need help working out how, check out this relevant topic. These readings can be easily submitted on your online account or the OVO app (available on Android or iOS)
Hope the signal issues are resolved, quickly for you and you can continue enjoying the benefits of your Smart meters.
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