No hot water or storage heating following smart meter installation

Thank you!

I’ll see if Ivo can send an electrician to sort it out or my electrician can find out the problem 

Looking at the photo above again, of course it was the engineer who installed the new meter that sealed the Henley block, after he’d connected the new brown meter tail to it. This was presumably just to prevent you or any other unqualified person from messing with it. 

BP mentioned the neutral cables; there look to be two descending from the heating CU, so I wonder where the second goes to? There are two black cables from the other CU, too, but somebody’s put a bit of green and yellow tape round one of them just to confuse everybody. Otherwise, it’s as neat a set-up as you’ll find!

If your electrician needs to activate the ALCS to test the heating circuits, he could activate the Boost feature as Blastoise suggested, which switches the ALCS on for a short time (15 mins up to 1 hr). How to do this varies from meter to meter, but on mine I have to press button B and then use A to cycle through the available options looking for Start Boost. If it’s not there, press B again and then A will cycle through a different set of options. On my meter, it’s on the menu that starts with Credit mode.

I did boost it myself for 45 mins yesterday and today I can hear the click and the LC1 and LC2 appears on the screen but heating still not working an so is the hot water. This is how the wires are connected. 

Are the Henley block the two black units? Sorry trying to work things out so I can speak with support team tomorrow morning. 

That is exactly why the cables need tracking to see where the live circuit stops ..

It could be at the meter terminal, somewhere along the brown cable, in the terminal block, in the red cable or in the consumer unit. 
Alternatively, there could be a fault with the black neutral return

Yes - one takes the neutral (blue cable) and splits it to the two circuits. The other takes the live (brown cable) and connects to the off peak circuit

Me agin! I just wanted to give u an update! I’ve got an electrician came today, and he sort it out in 5 minutes! Problem was in the fuse box red wire was disconnected, so obviously I couldn’t have hot water or heating.
electrian said that while the engineer who put my smart metter prob pull it a bit stronger that it should be…. 

i tried the boost and is all working as it should do!

thank you everyone for your help!

Very good! 

That’s really good news! Next Aha!-moment will be at 03:00 tomorrow morning when you wake up to realize that the heaters are warming up and there’s lots of hot water.

OK, that makes sense. It’s a good job it didn’t start sparking when the power came on; the one who tugged on it must have made a clean break.

I suppose that the ‘fuse box’ is the white box with the breakers in it. That’s what electricians nowadays refer to as a Consumer Unit, CU. There’s probably only one ‘fuse’ in the set-up you’ve shown us, and that’s the Main fuse in what’s known as the Cut-out, a little box out of sight below your meter. No-one is allowed to touch that without the distributor’s authority. The meter installer will have removed it to be able to work safely, then replaced it afterwards after checking that everything was working as intended. 

It sounds as if this last check wasn’t thorough enough - he would have discovered that broken connection if it had been. I can’t imagine why this engineer would have done anything with the red cable except perhaps check its continuity, so perhaps the disconnection happened later. Whoever was responsible, it’s caused a lot of anguish and time wasting and expense for lots of people over the past few days. I bet you’re glad it’s over 🙂

That’s it the consumer unit! I don’t know how it happened but what the electrian said it could possible that the person who put my smart metter pull it a bit out without realising, but I agree with you that it was a hard time for me and obviously expenses from ovo. 
they installed my CU a year and a half ago but they didn’t secure it good enough, when the engineer put my meter it got disturbed and loose the conexión. 
I’m just glad that myself and my two kids can have a hot shower.

thank you so much for your time really appreciate it 😊